SIMPLIFY YOUR LIFE
QUICK FACTS
- Orders may take 24 to 36 hours to process, once your order has been processed you will receive an email confirming your order has shipped
- Shipping Fees & Timing begin when you receive the shipping confirmation email
- Additional validation may be required for some orders and can delay delivery
- Signature is required on all shipments above $50
- To track your order, visit your MyLV account or shipping confirmation email
- No Duties, No Fees on your order. The final total of your order as visible on the review page of the order checkout is your total inclusive of all taxes and duties. You are not responsible for any additional duties.
TRACK YOUR ORDER
- Click on your order tracking number in your Shipping Confirmation email or go to MY ORDERS page in your MyLV account
- Orders may take 24 to 36 hours to process. Once your order has been processed you will receive an email confirmation that your order has been shipped
- All delivery standards and tracking begin when you receive the confirmation email
SHIPPING FEES & TIMING
EXPRESS
- Fee: Complimentary for all orders
- Delivery Timing: Please allow 2-5 business days from the time you receive shipping confirmation email
- Exceptions: If an order is placed on Friday or over the weekend, the earliest it will ship is Monday
- Remote addresses may require additional delivery time
- Fragrance purchases are only able to ship Green Delivery due to special handling
- Additional validation may be required for all orders and can delay delivery
GREEN DELIVERY
This Ground Delivery option has the least impact on the environment, as it emits 92% less CO2 than Air Delivery.
- Fee: Complimentary for all orders
- Delivery Timing: 2-10 business days from the time you receive shipping confirmation email
- Exceptions: If a Green Delivery order is placed over the weekend, the earliest it will ship is Monday
- Green Delivery service is not available to Nunavut, Northwest Territories and Yukon
- Remote addresses may require additional delivery time
- Additional validation may be required for all orders and can delay delivery
MY LV HERITAGE AND MY LV WORLD TOUR
- Fee: Complimentary Green Delivery
- Delivery Timing: Please allow up to 8 weeks for bags and small leather goods and 12 weeks for rolling luggage for delivery from the time you receive the order confirmation email
- Exceptions: Express delivery is not available. Additional validation may be required for all orders and can delay delivery
PERSONALIZED SNEAKERS
- Fee: Complimentary Green Delivery
- Delivery Timing: Please allow up to 9 weeks for personalized sneakers for delivery from the time you receive the order confirmation email
- Exceptions: Express, Overnight and Same Day delivery is not available. Additional validation may be required for all orders and can delay delivery
FRAGRANCE
- Please allow an additional business day of processing for all bottle engraving orders.
- Fragrance purchases are only able to ship Green Delivery due to special handling.
COLLECT IN STORE
Have your order delivered to the store of your choice, now available in select Louis Vuitton stores.
- Fee: Complimentary for all orders
- Delivery Timing: Collect in Store orders placed by 12pm (ET) Monday – Friday, will be delivered to the store of your choice in 2-4 business days
- Exceptions: Collect in Store orders placed on Saturday and Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery
HOW TO COLLECT IN STORE
- Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
- Collecting yourself you need:
- Original method of payment, PayPal, or Apple Pay confirmation
- Government issued photo identification
- Confirmation email
- Representative needs:
- Original method of payment, PayPal, or Apple Pay confirmation
- Purchaser’s government issued photo identification
- Representative’s government issued photo identification
- Confirmation email
- Ready-to-Wear Item: If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear.
- If you do not collect your order: Your order will be available in-store for 14 days. If not collected, it will be sent back and your original method of payment will be refunded, except personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, and Made-to-Order items.
SIGNATURES REQUIRED
Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.
The above processing and delivery costs are for merchandise pictured and described on ca.louisvuitton.com; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect Canadian currency. The final total of your order as visible on the Review page of the order checkout is your total inclusive of all taxes and duties. You are not responsible for any additional duties. All orders will be shipped with UPS.