How do I exchange my online order?


PayPal purchases may be returned online or exchanged at a free-standing stores. Item in perfect & sellable condition, original packaging, original invoice, leaflets and certificates. No exchanges and returns for personalized items: My LV Heritage, My LV World Tour, Hot Stamped Products, Personalized Sneakers, Engraved Products, Made-to-Order items, High Watches, High jewelry, and Mask covers cannot be returned or exchanged for sanitary reasons.

Client Services
866.VUITTON (866.884.8866)

In store
Online purchases can be exchanged in stores (except Holt Renfrew and Saks Fifth Avenue).

Purchases between Monday, November 14 and Thursday, December 8, may be returned or exchanged until Sunday, January 8, 2023.


Access frequent questions and themes.


Reach out to our Client Services team via your favorite contact method.