LEGAL NOTICES

This Terms of Use Agreement (this “Agreement”) is a legal agreement between you and Louis Vuitton Canada, Inc. (“Louis Vuitton”, “we”, “us” or “our”) providing, among other things, the terms and conditions for your access to and use of our Canadian Web site http://ca.louisvuitton.com (the “Site”). Please read the Agreement carefully and print a copy for your records.

We may from time to time modify these terms of use and will post a copy of the amended Agreement at http://ca.louisvuitton.com/eng-ca/legal-notice. If you do not agree to, or cannot comply with, the Agreement as amended, you should not use this Site. You will be deemed to have accepted this Agreement as amended if you continue to use this Site after any amendments are posted on this Site

THIS AGREEMENT CONTAINS WARRANTY AND LIABILITY DISCLAIMERS. BY USING THIS SITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT ANY RESERVATIONS, MODIFICATIONS, ADDITIONS, OR DELETIONS, AND WHETHER OR NOT YOU HAVE READ THEM. IF YOU DO NOT AGREE TO THE TERMS OF USE CONTAINED IN THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO USE THIS SITE. YOU MAY BE DENIED ACCESS TO THIS SITE WITH OR WITHOUT PRIOR NOTICE IF YOU FAIL TO COMPLY WITH ANY PROVISION OF THIS AGREEMENT.

Age Requirement; Authority. In order to use this Site, you must be at least of the age of majority in the jurisdiction in which you reside. You represent that (i) you have read and understood, and that you agree to be bound by, this Agreement and (ii) you are at least of such age of majority. If you do not agree to, or cannot comply with, any of these terms and conditions of this Agreement, please do not attempt to access or use this Site.

2.1 Grant of License. We grant to you a limited, non-exclusive, non-transferable, personal, non-commercial license to access and use this Site. We reserve all right, title and interest not expressly granted under this license to the fullest extent possible under applicable laws. ANY USE OF THIS SITE NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.

2.2 Restrictions. You agree that you will not; (i) use this Site to reproduce copyrighted material; (ii) copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided on this Site; or (iii) use this Site in any way that violates the terms of this Agreement.

3.1 Information. We try to ensure that the information posted on this Site is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on this Site at any time and without any prior warning. We cannot, and do not, guarantee, and we provide no warranties or conditions as to, the correctness, precision, thoroughness or completeness of any of the information available on this Site, nor will we be liable for any inaccuracy or omission concerning any of the information provided on this Site.

3.2 Products. Louis Vuitton products are sold in exclusively through Louis Vuitton stores, via Client Services, and on the Canadian e-commerce section of "louisvuitton.ca" throughout Canada. To purchase through this Site, which is a Canadian site, prices stated for Canada on this Site are in the Canadian prices only. We do not ship outside of Canada. Any purchase from other boutiques or websites is made entirely at the risk for the purchaser, particularly with regard to the authenticity of such items.

By using this Site, you represent, warrant and covenant that you will not; (a) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (b) engage in spamming, flooding, harvesting of e-mail addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining a list of users or other information, or send chain letters or pyramid schemes via this Site; (c) attempt to gain unauthorized access to other computer systems through this Site; (d) transmit any viruses or any other disabling mechanisms; (e) use this Site for any illegal purpose, in violation of any applicable laws or regulations; (f) engage in any Internet activities that would violate the privacy rights of others; or (g) attempt to penetrate security measures of this Site or obtain or bypass others’ passwords. You agree that you will not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party’s use and enjoyment of this Site.

As between you and us, you acknowledge that we own or have a license to all title and copyrights in and to the content provided on this Site. All title and intellectual property rights in and to the licensed content provided on this Site is the property of the respective content owners and may be protected by the applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.

Louis Vuitton ® is a registered trademark of Louis Vuitton Malletier S.A., (“LVM”), as well as all the other related trade-marks and certain other LVM trade-marks, service marks, graphics, and logos (collectively, the “LVM Trademarks”) used in connection with the sale and distribution of Louis Vuitton products. This Site may contain third-party trade-marks, service marks, graphics, and logos. You are not granted any right or license with respect to the LVM Trademarks or the trademarks of any third party.

Louis Vuitton’s personal information practices on this Site are governed by Louis Vuitton’s Privacy Policy. Please review our privacy policy and print a copy for your records here https://ca.louisvuitton.com/eng-ca/legal-notice

If you submit to us or post a testimonial, comment, review, suggestion or any work of authorship (collectively a “Submission”) to us, including, without limitation, Submissions about our products or services, such Submission will not be confidential or secret, and may be used by us in any manner. By submitting or sending a Submission to us, you: (i) represent and warrant that the Submission is original to you, that no other party has any rights thereto, and that any “moral rights” in such Submission have been waived, and (ii) you grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such Submission (in whole or part) and/ or to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.

This Agreement will remain effective until terminated by us.

10.1 THIS SITE (INCLUDING BUT NOT LIMITED TO ALL ITS CONTENT) IS PROVIDED TO YOU “AS IS”. ANY USE OF THIS SITE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EITHER LEGAL, EXPRESS OR IMPLIED, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS. WE MAKE NO REPRESENTATION OR GUARANTEE, AND PROVIDE NO WARRANTIES OR CONDITIONS, THAT THIS SITE WILL BE FREE FROM LOSS, ERROR, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND WE DISCLAIM ANY LIABILITY RELATING THERETO.

10.2 WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES, AND PROVIDE NO CONDITIONS, THAT USE OR RESULT OF THE USE OF THIS SITE (INCLUDING BUT NOT LIMITED TO ALL OF ITS CONTENT) IS OR WILL BE ACCURATE, RELIABLE, CURRENT, UNINTERRUPTED OR WITHOUT ERRORS. WITHOUT PRIOR NOTICE, WE MAY MODIFY, SUSPEND OR DISCONTINUE ANY ASPECT OR FEATURE OF THIS SITE OR YOUR USE OF THIS SITE. IF WE ELECT TO MODIFY, SUSPEND OR DISCONTINUE THIS SITE, WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY.

10.3 YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO US IS AT YOUR OWN RISK. WE DO NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.

10.4 SOME OF THE CONTENT AVAILABLE THROUGH THIS SITE MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE THAT WE ASSUME NO RESPONSIBILITY FOR SUCH CONTENT.

11.1 TO THE EXTENT PERMITTED BY THE APPLICABLE LAW OR JURISDICTION, IN NO EVENT WILL WE BE LIABLE TO YOU FOR INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERUPTION, CORRUPTION OF FILES, LOSS OF USE, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS) EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OTHERS WILL CREATE A WARRANTY AND NEITHER YOU NOR ANY THIRD PARTY MAY RELY ON ANY SUCH INFORMATION OR ADVICE. THIS EXCLUSION OF LIABILITY SHALL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT.

11.2 OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS AGREEMENT WILL BE LIMITED TO ONE DOLLAR (CAN $1.00).

YOU WILL INDEMNIFY AND HOLD US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, CONTRACTORS AND LICENSORS HARMLESS WITH RESPECT TO ANY SUITS OR CLAIMS ARISING OUT OF (I) YOUR BREACH OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, ANY INFRINGEMENT BY YOU OF THE COPYRIGHTS OR INTELLECTUAL PROPERY RIGHTS OF ANY THIRD PARTY; OR (II) YOUR USE OR MISUSE OF THIS SITE.

13.1 You will be responsible for providing the dial-up, DSL cable modem or other form of Internet access and any other hardware and software necessary to access and use this Site.

13.2 This Site may present links to third-party Web sites not owned or operated by us. We are not responsible for the availability of these third-party sites or their contents. You agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content of any such third-party site or goods or services available through any such third-party site. These links are provided for your convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content of any third party contained in, referred to, included on, or linked from or to this Site. Your use of such third party websites is subject to the terms and conditions of use and the privacy policies of such websites.

13.3 This Site is owned by us and is protected by any applicable copyright laws and international treaty provisions. You will not sublicense, assign, or transfer the license granted to you under this Agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this Agreement is void.

13.4 If you know of, or suspect, copyright infringement, please go to the “Can we help you” section in the top right corner of the louisvuitton.com website and complete the contact form and send.

13.5 This Agreement will be governed by the laws of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with us or relating in any way to your use of this Site will be in the courts of the province of Ontario unless required otherwise by applicable laws of your province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

13.6 We may send notices to you with respect to your use of this Site by sending an email message to the email address listed in your Account Information, by sending a letter via mail to the contact address listed in your Account Information, or by a posting a note on this Site when you access your account. You agree that we may provide notice to you through such means. Unless otherwise stated in the notices, the notices will become effective immediately.

13.7 No failure by us or you to exercise any rights, powers or remedies hereunder or its delay to do so will constitute a waiver of these rights, powers or remedies, and all waivers by us will be in writing. The single or partial exercise of a right, power or remedy will not prevent its subsequent exercise or the exercise of any other right, power or remedy.

13.8 The section headings are for convenience only and will not be used to interpret this Agreement.

13.9 It is the express wish of the parties that this Agreement and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que tous les documents y afférents soient rédigés en anglais.

13.10 Any provision of this Agreement which by its nature is intended to survive the termination of this Agreement will survive such termination.

13.11 General Contact Information. For questions regarding our products or this Site, please go to the “Can we help you” section in the top right corner of the louisvuitton.ca website and complete the contact form and send.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT AND THE TERMS OF PURCHASE (IF YOU PURCHASE ANY PRODUCTS ON THIS SITE) REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND US, AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN AND ANY OTHER COMMUNICATION BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.

Last Updated: December 9, 2022

In addition to the Terms of Use which govern your use of this website (the “Site”), these Terms of Purchase govern any order or purchase you (the individual completing this order, “you”) make on the Site operated by Louis Vuitton Canada, Inc. (“Louis Vuitton” or “Louis Vuitton Canada” or “we”). By proceeding to place an order and accepting these Terms of Purchase, you agree to be bound by these Terms of Purchase whether or not you have read them. If you do not agree to these Terms of Purchase, proceed to cancel your order now. Please print a copy of these Terms of Purchase for your records.

YOU HAVE CERTAIN CANCELLATION RIGHTS UNDER APPLICABLE LAWS AS WELL AS IN SECTION 6 OF THESE TERMS OF PURCHASE.

All advertisements on the Site are invitations to purchase and not offers to sell. Louis Vuitton reserves the right, at its sole discretion, to accept or reject the order once the order form has been completed and submitted.

Receipt of your order will be confirmed via an automatic e-mail to the e-mail address associated with your account. Such e-mail is a confirmation that your order has been received by Louis Vuitton but does not constitute acceptance of your order. Louis Vuitton reserves the right at any time after receipt of your order to accept or decline your order for any reason and Louis Vuitton will contact you at the e-mail address provided in the order form of its decision to accept or reject your order. In the event that Louis Vuitton rejects the order, Louis Vuitton will have no obligation to fulfill your order and you will have no obligation to pay Louis Vuitton for the order.

The purchase of products on the Site is subject to availability. In the event that Louis Vuitton advises you that such products are no longer available, Louis Vuitton will have no obligation to fulfill your order and you will have no obligation to pay Louis Vuitton for the order. This Site only ships products to addresses in Canada.

You agree to pay Louis Vuitton the amount set out as the “TOTAL” in your order summary as part of the “Payment” step (the “Fee”).  The Fee is quoted in Canadian dollars and includes shipping and handling and all applicable taxes.

When placing an order, your billing address must correspond to the address of your credit card, otherwise we will not be able to process your order. Payments can only be made by credit cards issued in Canada. Gift cards and gift certificates will not be applicable on the Site. On the Site (including its mobile version), you may pay for your purchase using a valid VISA, MasterCard, American Express card or PayPal and you authorize Louis Vuitton to charge the applicable card for the Fee and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be shipped and Louis Vuitton will have no obligation to fulfill your order.

Your order will be shipped via UPS to the Canadian delivery address specified by you during the order process. Louis Vuitton is not responsible for any loss of the products following shipment from Louis Vuitton’s or its agents’ or mandataries’ facilities to your delivery address.

All merchandise (except personalized items, high watches and high jewelry) may be exchanged or returned for a full refund to a freestanding store or to our online store within thirty (30) days of the original purchase date when accompanied by the original sales receipt, except for personalized or made-to-order items including, but not limited to, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, and high watches and high jewelry.

PayPal purchases may only be exchanged or returned for a full refund at our online store, within thirty (30) days of the original purchase date, and when accompanied by the original sales receipt.

A refund may only be made in the same currency and country / region as the original purchase. All merchandise must be in perfect saleable condition. For fragrance returns, the wrapping and/ or packaging with stickers and adhesive labels must remain sealed, unopened, and not tampered with for an exchange or refund to be accepted. Any fragrance purchases with customized engraved bottles are not eligible for exchange or refund. For watches or jewelry returns, the complete product must be returned, including the packaging, instructions leaflet (with the warranty certificate on the final page), product certificates (such as COSC and GIA, where applicable) and the invoice.

Merchandise in perfect saleable condition will be accepted for exchange in any freestanding Louis Vuitton store around the world, excluding Brazil, China, Colombia, the Dominican Republic, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine and Vietnam.

Exports: Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports.

You are responsible for the security of your account and password. Louis Vuitton will not be liable for any damages and expenses arising out of or relating to any unauthorized use of such password.

Louis Vuitton’s personal information practices on the Site are governed by Louis Vuitton’s privacy policy which can be found at ca.louisvuitton.com. Please review the privacy policy and print a copy for your records.

Louis Vuitton may at any time modify these Terms of Purchase by providing you notice, via e-mail or mail, to the e-mail or billing address associated with your account, all in accordance with applicable laws.

TO THE FULL EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT WILL LOUIS VUITTON BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED ON THIS SITE OR THEIR USE OR MISUSE, WHETHER OR NOT ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), CIVIL LIABILITY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF LIABILITY WILL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT OR ANY FUNDAMENTAL BREACH OF THIS AGREEMENT.

LOUIS VUITTON’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURY AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED ON THIS SITE AND ANY USE MADE THEREOF WILL BE LIMITED TO ALL FEES PAID BY YOU TO LOUIS VUITTON HEREUNDER FOR THE PURCHASE OF SUCH PRODUCTS.

TO THE FULL EXTENT PERMITED BY APPLICABLE LAW, WITHOUT LIMITING ANY OF THE FOREGOING AND EXCEPT AS OTHERWISE PROVIDED IN WRITING, ANY PRODUCTS SOLD TO YOU ARE ON AN “AS IS” BASIS, WITHOUT CONDITIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WHETHER ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE; HOWEVER, BECAUSE SOME JURISDICTIONS DO NOT ALLOW SUCH LIMITATIONS, OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CHECK YOUR LOCAL LAWS.

Certain Canadian jurisdictions may provide you specific cancellation rights; Louis Vuitton will respect all such applicable laws.

This Agreement will be governed by the laws of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with Louis Vuitton or relating in any way to your use of the Site or a purchase made on the Site will be in the courts of the province of Ontario unless required otherwise by applicable laws of your province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

Except for the Terms of Use which govern your use of the Site, these Terms of Purchase along with your purchase order/invoice are the entire agreement between you and Louis Vuitton with respect to any purchase made by you on the Site and supersede all previous agreements, understandings and representations relating thereto. No failure by Louis Vuitton to exercise any rights, powers or remedies hereunder or its delay to do so will constitute a waiver of these rights, powers or remedies, and all waivers will be in writing. The single or partial exercise of a right, power or remedy will not prevent its subsequent exercise or the exercise of any other right, power or remedy. If any provision of this Agreement or part thereof is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or unenforceability of that provision will not affect the legality, validity or enforceability of the remainder of the provision or the remaining provisions of this Agreement, as the case may be, or the legality, validity or enforceability of that provision or part thereof in any other jurisdiction. Louis Vuitton will not be liable for any delay or failure to perform any of its obligations under these Terms of Purchase if such delay or failure is due to causes beyond its control. You may not assign these Terms of Purchase to any third party without the prior written consent of Louis Vuitton. These Terms of Purchase will be binding upon and will enure to the benefit of (i) you and your heir, executor, administrator and other legal representatives; and (ii) Louis Vuitton and it successors and assigns. In the event of an inconsistency between the Terms of Use and these Terms of Purchase, the wording in these Terms of Purchase will prevail. It is the express wish of the parties that these Terms of Purchase and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.

You may contact Louis Vuitton by going to the “Can we help you” section in the top right corner of the website, complete the contact form and send, and at 1.866.VUITTON.

To ensure better service and better availability of our products, Louis Vuitton limits the quantity of products that can be purchased as follows : no more than 3 leather goods (including small leather goods) per transaction, with no more than 2 identical products per such transaction. Also customers cannot, within 4 consecutive weeks, (i) buy more than 6 leather goods products (including small leather goods products), or (ii) buy in more than 3 different LV stores in the worldwide network, or (iii) conduct more than 8 transactions of all kind of products.

In any case the total number of purchased leather goods (including small leather goods products) will not exceed 12 products within 12 consecutive months.

To ensure the observance of those restrictions, Louis Vuitton Americas processes your purchase history. In case of non-observance, our client advisors may refuse further transactions with you, for a period of 2 years from your last purchase. For more information please read our privacy policy in store or on www.louisvuitton.com, or you may contact us at: https://ca.louisvuitton.com/eng-ca/start-the-journey for additional information.

These Terms of Purchase govern any order or purchase you (the individual completing this order, “you”) make with Louis Vuitton Canada, Inc. (“Louis Vuitton” or “Louis Vuitton Canada” or “we”) via telephone.  Please print a copy of these Terms of Purchase for your records.

YOU HAVE CERTAIN CANCELLATION RIGHTS UNDER APPLICABLE LAWS AS WELL AS IN SECTION 6 OF THESE TERMS OF PURCHASE.

Receipt of your order will be confirmed via an automatic e-mail to the e-mail address associated with your order. Such e-mail is a confirmation that your order has been received by Louis Vuitton but does not constitute acceptance of your order. Louis Vuitton reserves the right at any time after receipt of your order to accept or decline your order for any reason and Louis Vuitton will contact you at the e-mail address provided in the order form of its decision to accept or reject your order. In the event that Louis Vuitton rejects the order, Louis Vuitton will have no obligation to fulfill your order and you will have no obligation to pay Louis Vuitton for the order.

The purchase of products is subject to availability. In the event that Louis Vuitton advises you that such products are no longer available, Louis Vuitton will have no obligation to fulfill your order and you will have no obligation to pay Louis Vuitton for the order. Louis Vuitton Canada only ships products to addresses in Canada.

You agree to pay Louis Vuitton the total amount communicated to you over the telephone which will be set out in your invoice (the “Fee”). The Fee is quoted in Canadian dollars and includes shipping and handling and all applicable taxes.

When placing an order, your billing address must correspond to the address of your credit card, otherwise we will not be able to process your order. Payments can only be made by credit cards issued in Canada. Gift cards and gift certificates will not be applicable to telephone sales. You may pay for your purchase using a valid VISA, MasterCard, American Express or Discover card and you authorize Louis Vuitton to charge the applicable card for the Fee and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be shipped and Louis Vuitton will have no obligation to fulfill your order.

Your order will be shipped to the Canadian delivery address specified by you during the order process. Louis Vuitton is not responsible for any loss of the products following shipment from Louis Vuitton’s or its agents’ or mandataries’ facilities to your delivery address.

All merchandise (except personalized items, high watches and high jewelry) may be exchanged or returned for a full refund to a freestanding store or to our online store within thirty (30) days of the original purchase date when accompanied by the original sales receipt, except for personalized or made-to-order items including, but not limited to, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, and high watches and high jewelry.

PayPal purchases may only be exchanged or returned for a full refund at our online store, within thirty (30) days of the original purchase date, and when accompanied by the original sales receipt.

A refund may only be made in the same currency and country / region as the original purchase. All merchandise must be in perfect saleable condition. For fragrance returns, the wrapping and/ or packaging with stickers and adhesive labels must remain sealed, unopened, and not tampered with for an exchange or refund to be accepted. Any fragrance purchases with customized engraved bottles are not eligible for exchange or refund. For watches or jewelry returns, the complete product must be returned, including the packaging, instructions leaflet (with the warranty certificate on the final page), product certificates (such as COSC and GIA, where applicable) and the invoice.

Merchandise in perfect saleable condition will be accepted for exchange in any freestanding Louis Vuitton store around the world, excluding Brazil, China, Colombia, the Dominican Republic, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine and Vietnam.

Exports: Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports.

Louis Vuitton’s personal information practices are governed by Louis Vuitton’s privacy policy which can be found at ca.louisvuitton.com. Please review the privacy policy and print a copy for your records.

Louis Vuitton may at any time modify these Terms of Purchase by providing you notice, via e-mail or mail, to the e-mail or billing address associated with your account, all in accordance with applicable laws.

TO THE FULL EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT WILL LOUIS VUITTON BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED FROM LOUIS VUITTON OR THEIR USE OR MISUSE, WHETHER OR NOT ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), CIVIL LIABILITY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF LIABILITY WILL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT OR ANY FUNDAMENTAL BREACH OF THIS AGREEMENT.

LOUIS VUITTON’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURY AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED FROM LOUIS VUITTON AND ANY USE MADE THEREOF WILL BE LIMITED TO ALL FEES PAID BY YOU TO LOUIS VUITTON HEREUNDER FOR THE PURCHASE OF SUCH PRODUCTS.

TO THE FULL EXTENT PERMITED BY APPLICABLE LAW, WITHOUT LIMITING ANY OF THE FOREGOING AND EXCEPT AS OTHERWISE PROVIDED IN WRITING, ANY PRODUCTS SOLD TO YOU ARE ON AN “AS IS” BASIS, WITHOUT CONDITIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WHETHER ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE; HOWEVER, BECAUSE SOME JURISDICTIONS DO NOT ALLOW SUCH LIMITATIONS, OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CHECK YOUR LOCAL LAWS.

Certain Canadian jurisdictions may provide you specific cancellation right; Louis Vuitton will respect all such applicable laws.

This Agreement will be governed by the laws of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with Louis Vuitton or relating in any way to your purchase will be in the courts of the province of Ontario unless required otherwise by applicable laws of your province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

These Terms of Purchase along with your purchase order/invoice are the entire agreement between you and Louis Vuitton with respect to any telephone purchase made by you and supersede all previous agreements, understandings and representations relating thereto. No failure by Louis Vuitton to exercise any rights, powers or remedies hereunder or its delay to do so will constitute a waiver of these rights, powers or remedies, and all waivers will be in writing. The single or partial exercise of a right, power or remedy will not prevent its subsequent exercise or the exercise of any other right, power or remedy. If any provision of this Agreement or part thereof is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or unenforceability of that provision will not affect the legality, validity or enforceability of the remainder of the provision or the remaining provisions of this Agreement, as the case may be, or the legality, validity or enforceability of that provision or part thereof in any other jurisdiction. Louis Vuitton will not be liable for any delay or failure to perform any of its obligations under these Terms of Purchase if such delay or failure is due to causes beyond its control. You may not assign these Terms of Purchase to any third party without the prior written consent of Louis Vuitton. These Terms of Purchase will be binding upon and will enure to the benefit of (i) you and your heir, executor, administrator and other legal representatives; and (ii) Louis Vuitton and it successors and assigns. It is the express wish of the parties that these Terms of Purchase and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.

You may contact Louis Vuitton by going to the “Can we help you” section in the top right corner of the website, complete the contact form and send, and at 1.866.VUITTON.

Louis Vuitton Canada, Inc. (the “Company” or “we”) is committed to excellence in serving clients and dealing with third parties, including people with disabilities. The Company is committed to meeting all non-discrimination, accommodation and accessibility obligations, including under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

The Company’s accessible client service policies and practices, as set out in this Accessible Customer Service Policy (the “Policy”), are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability, as appropriate in the circumstances. We will work with each person with a disability to determine what method of communication works for the person.

Assistive devices

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures may be used to ensure that the person with a disability can access our goods, services or facilities.

Service animals

We generally welcome service animals that assist people with disabilities. Service animals are allowed on the parts of our premises that are open to the public.  We recognize that a service animals are often easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps a person perform certain tasks.  When we cannot easily identify a service animal, our employees may ask a person to provide documentation from a regulated health professional that confirms the person needs the animal for reasons relating to the person’s disability.

If a service animal is prohibited by another law, we will explain why the animal is excluded.   Separately, if a service animal creates a disruption, then the Company reserves the right to exclude the animal from Company property as permitted by law. In such a circumstance, a representative of the Company will discuss with the person to whom the service animal belongs whether there is an alternative way for the person to access Company goods, services or facilities, if and as appropriate.

Support persons

A person with a disability who uses a support person will be allowed to have that person accompany them on our premises.  To the extent applicable law and individual circumstances permit, the Company may require a person with a disability to be accompanied by a support person at our facilities to ensure health and safety.  In such a circumstance, the Company may consult with the person to consider whether there are health and safety issues and, if so, how to best to handle them.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities impacting clients or third parties with disabilities, the Company will endeavor to notify the impacted clients or third parties promptly through a notice stating the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

The Company will ensure accessible client service training is provided as required by AODA to certain employees and third parties. New staff will be trained on accessible client service as soon as practicable after being hired.

Employees and others required to engage in the training will receive updates on any changes made to legal requirements or the Policy.

Feedback process

The Company welcomes feedback on how we provide accessible client service. Feedback will help us identify barriers and respond to concerns. Those who wish to provide feedback on the way the Company provides goods, services or facilities to people with disabilities can provide feedback by contacting the Company at:

Louis Vuitton Americas Report It (toll free hotline): 1-877-778-5463

The Company will respond to any feedback requiring a response as soon as practicable and ensure the feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, upon request.

Notice of availability of documents

The Company will notify the public of this Policy by posting it on our website. We will consult with the person making the request to determine the suitability of the specific format or communication support and then, as practicable, provide the accessible format in a timely manner and at no additional cost.

Modifications to this or other policies

Any modification to this our other policies of the Company will promote the principles of dignity, independence, integration and equal opportunity for people with disabilities.

This Multi-Year Accessibility Plan (the “Plan”) outlines the policies and practices that Louis Vuitton Canada, Inc. (the “Company” or “we”) has or will implement in its Ontario operations to improve accessibility for individuals with disabilities.  The Plan also incorporates and references the Company’s existing accessibility policies and practices, where applicable.

1.    Statement of Commitment

The Company is committed to treating all people, including individuals with disabilities, in a manner that respects their dignity and independence.  We believe in integration and equal opportunity.  To this end, we are committed to meeting the needs of individuals with disabilities in a timely manner and endeavour to identify and remove barriers to accessibility in all aspects of the Company’s operations.  The Company is also committed to ensuring compliance with the accessibility requirements contained in the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations (“AODA”).

Human Resources is responsible for ensuring the Company implements the obligations contained in the Plan to further this commitment.

2.     Client Service

The Company maintains an Accessible Client Service Policy (the “Policy”), as well as appropriate feedback mechanisms to facilitate compliance with the Policy.  The Company will periodically review the Policy and implement any required changes to promote accessibility within our client service operations.

The Company will put procedures in place to prevent/notify the public of service disruptions to the accessible parts of its public spaces, if and as applicable.

3.    Accessible Emergency Information

The Company is committed to providing Ontario clients and third parties with publicly available emergency information, if any, in an accessible manner, upon request.

4.    Training

The Company will provide accessible client service training as required under AODA and described in the Policy, including training to certain new employees.

Further, the Company, as required by AODA, will ensure that training is provided to certain employees, volunteers and other third parties regarding AODA and the Ontario Human Rights Code as it pertains to individuals with disabilities.  The Company will engage qualified third-party training vendors to deliver the training content to applicable employees and other required to receive training.

5.    Information and Communications

The Company is committed to meeting the communication needs of individuals with disabilities.  The Company will consult with such individuals to determine their information and communication needs and will provide information and communications in accessible formats and in a timely manner (and at a cost that is no more than any regular cost) in accordance with the requirements of AODA.

The Company continuously seeks to improve its website to meet ongoing AODA and any other accessibility standards.

6.    Employment

The Company is committed to accessible employment practices and to removing any barriers that prevent or hinder the career development of employees with disabilities at the Company.

We will provide employees with disabilities with individualized emergency response information where necessary, in accordance with AODA.  The Company will take steps to determine whether employees require individualized emergency response information on an ongoing basis as part of our human resources and occupational health and safety functions.

In accordance with AODA, the Company takes steps to: notify the public and employees that the Company accommodates people with disabilities during the recruitment and selection process as well as during the course of employment; provide employees with employment-related information in accessible formats and with communication support if and as needed; develop individual accommodation and return-to-work policies and plans as required by AODA; ensure the accessibility needs of employees with disabilities are taken into account in the Company’s performance management, career development and redeployment processes.

7.    Design of Public Spaces

The Company will meet its AODA accessibility obligations with respect to the design of public spaces or when building or making major modifications to public spaces, including service counters, fixed queuing lines and waiting areas, if and as applicable.

8.    Modification of the Plan

This Plan will be reviewed and updated as needed by the Company at least every 5 years.  At the time of any revision, information regarding accessibility policies and practices adopted by the Company in accordance with the Plan or otherwise will be included in the revised Plan.

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For general inquiries or to request an alternate format of the Plan, please contact the Human Resources Team.