Apogée

TRACK YOUR ORDER

• Click on your order tracking number in your Shipping Confirmation email or go to MY ORDERS page in your MyLV account
• Orders may take 24 to 36 hours to process. Once your order has been processed you will receive an email confirmation that your order has been shipped
• All delivery standards and tracking begin when you receive the confirmation email


SHIPPING FEES & TIMING


STANDARD
• Fee: Complimentary for all orders
• Delivery Timing: 3-9 business days from the time you receive shipping confirmation email
• Exceptions:
- If a standard order is placed over the weekend, the earliest it will ship is Monday
- Standard service is not available to Nunavut, Northwest Territories and Yukon
- Remote addresses may require additional delivery time
- Additional validation may be required for all orders and can delay delivery


EXPRESS
• Fee: $15 CAD for all orders under $3,000 CAD | Complimentary for orders $3,000 and above
• Delivery Timing: Please allow 3-7 business days from the time you receive shipping confirmation email
• Exceptions:
- If an order is placed on Friday or over the weekend, the earliest it will ship is Monday
- Remote addresses may require additional delivery time
- Fragrance purchases are only able to ship standard delivery due to special handling
- Additional validation may be required for all orders and can delay delivery


MON MONOGRAM, MON DAMIER GRAPHITE & MY LV WORLD TOUR PRODUCTS
• Fee: Complimentary Standard Shipping
• Delivery Timing: Please allow up to 8 weeks for bags and small leather goods and 12 weeks for rolling luggage for delivery from the time you receive the shipping confirmation email
• Exceptions: Express delivery is not available. Additional validation may be required for all orders and can delay delivery


FRAGRANCE
• Please allow an additional day of processing for all bottle engraving orders
• Fragrance purchases are only able to ship standard delivery due to special handling


TAMBOUR HORIZON WATCHES
• Additional delivery time may be required
• Express, Overnight & Collect in Store delivery options are not currently available



COLLECT IN STORE

Have your order delivered to the store of your choice, now available in select Louis Vuitton stores

• Fee: Complimentary for all orders
• Delivery Timing: Collect in Store orders placed by 12pm (ET) Monday – Friday, will be delivered to the store of your choice in 3-5 business days
• Exceptions: Collect in Store orders placed on Saturday and Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery


HOW TO COLLECT IN STORE
• Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
• Collecting yourself you need:
(A) Original method of payment or PayPal confirmation
(B) Government issued photo identification
(C) Confirmation email
• Representative needs:
(A) Original method of payment or PayPal confirmation
(B) Purchaser’s government issued photo identification
(C) Representative’s government issued photo identification
(D) Confirmation email


• Ready-to-Wear Item: If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear

• If you do not collect your order: Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items)


SIGNATURES REQUIRED

Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.

The above processing and delivery costs are for merchandise pictured and described on ca.louisvuitton.com; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect Canadian currency. The final total of your order as visible on the Review page of the order checkout is your total inclusive of all taxes and duties. You are not responsible for any additional duties. All orders will be shipped with UPS.

Have your order delivered to the store of your choice, now available in select stores.

If placed by 12pm (ET) Monday – Friday, will be delivered to the store of your choice in 3-5 business days. Collect in Store orders placed on Saturday and Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery. You will be notified via email and SMS when your order is ready for collection.
Please be prepared to present the following when picking up your order: (A) your original method of payment or Paypal confirmation email; (B) your government issued photo identification; and (C) the order confirmation email.
If you send an authorized representative to pick up your order, they will be required to present the following: (A) your original method of payment or Paypal confirmation email; (B) your government issued photo identification; (C) your order confirmation email; (D) a government issued photo identification for the representative.
Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items).

Payments are accepted via credit card, debit card or PayPal with a valid Canadian billing and shipping address. Accepted credit cards are Visa, American Express, Mastercard, and Discover.

When placing an order, your billing address must correspond to the address of your credit card, otherwise we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

RETURN & EXCHANGE POLICY

• • Merchandise may be exchanged or returned for a full refund within thirty (30) days of the original purchase date when accompanied by the original sales receipt (except personalized items, watches and jewelry and PayPal purchases).
• • All merchandise must be in perfect saleable condition, in its original packaging and for perfume returns the crystal wrapping must remain sealed and not tampered with.
• • A refund may only be made in the same currency country as the original purchase and in the original form of payment.
• • Watches & jewelry may be returned for exchange only at watch/jewelry boutiques or to our online store (with the warranty certificate and product certificates i.e. COSC and GIA, as applicable).
• • PayPal purchases may be exchanged at a free standing store within thirty (30) days of the original purchase date, or may be returned exclusively to our online store for a full refund within thirty (30) days of the original purchase date when accompanied by the original sales receipt.
• • Personalized items are final sale and cannot be returned or exchanged.

SHIPPING YOUR ONLINE RETURN (COMPLIMENTARY)

• • Please contact us at 1.866.VUITTON (1.866.884.8866) or tweet @LVServices to initiate your return or exchange and receive a return authorization number.
• • Our Client Advisors will offer you the following return options:
      1) Receive via email a UPS pre-paid shipping label to facilitate the complimentary return of your product.  Remove any outer labels prior to affixing the UPS return label and securely seal your package before dropping it off at any UPS store or UPS pick-up location.
      2) Should you choose not to use the provided label and ship via a different carrier, please ship to the address indicated on the voucher. In this case, Louis Vuitton is not responsible for packages lost in transit and shipping costs will not be reimbursed.
• • Complete the Return Voucher you received and kindly include it in your package, along with the original or gift receipt.
• • Products purchased online can also be returned at any free standing Louis Vuitton store

By Telephone:
+1.866.VUITTON

On Social Networks:
Tweet us @LVServices

Opening Hours (CT):
Monday - Friday: 8am - 12am
Saturday: 9am - 12am
Sunday: 10am - 11pm