Information regarding delivery, exchanges, and returns of online orders.

Delivery Options

Please note that adding a personalization service will extend your delivery by several weeks depending on the product category.

Saturday DeliverySaturday Delivery service available for orders placed Sunday – Thursday for eligible postal codes only.
Express Delivery2-5 business day UPS service available for orders placed Monday - Friday.
Standard DeliveryThis delivery option has less carbon emissions than Air Delivery. Receive your order within 2-10 business days.
Collect-in-StoreHave your order delivered to the store of your choice within 2-6 business days (available in select Louis Vuitton stores).

Online Returns
Initiate your return in your MyLV account.
In-Store Return
Bring your purchase to a Louis Vuitton store to return in person (except Holt Renfrew).
Return with an Advisor
Contact our Client Services team to initiate your return.

Online Exchange
Initiate your exchange in your MyLV account.
In-Store Exchange
Bring your purchase to a Louis Vuitton store to exchange in person (except Holt Renfrew).
Exchange with an Advisor
Contact our Client Services team to initiate your exchange.