Frequently Asked Questions

Information regarding delivery, exchanges, and returns of online orders.

Delivery Options

Please note that adding a personalization service will extend your delivery by several weeks depending on the product category.
  • Saturday DeliverySaturday Delivery service available for orders placed Sunday – Friday for eligible postal codes only.
  • Express Delivery1-2 business day UPS service available for orders placed Monday - Saturday.
  • Standard DeliveryThis delivery option has less carbon emissions than Air Delivery. Receive your order within 2-10 business days.
  • Collect-in-StoreHave your order delivered to the store of your choice within 2-6 business days (available in select Louis Vuitton stores).

Returns

Merchandise in perfect, saleable condition with the original receipt may be exchanged or returned for a full refund within thirty (30) days of the original purchase date. Purchases between Sunday November 8th, and Wednesday December 2nd, may be returned or exchanged until Sunday January 3rd, 2027.

Exchanges

Merchandise in perfect, saleable condition with the original receipt may be exchanged or returned for a full refund within thirty (30) days of the original purchase date. Purchases between Sunday November 8th, and Wednesday December 2nd, may be returned or exchanged until Sunday January 3rd, 2027.