Legal Notices

PRIVACY POLICY

This policy describes how we treat customer information.

Effective Date: May 20, 2013. Last Updated: March 22, 2024.

This Privacy Policy ("Policy") describes what personal information Louis Vuitton Canada, Inc. (“Louis Vuitton”) collects on its websites, mobile applications, stores, and other locations where the Policy is located or referenced (the “Platform”), and how we treat such information.

This Policy, along with our Terms of Use, which are incorporated by reference, constitute a legally binding agreement between you and Louis Vuitton that conditions your interaction with the Platform, where and as permitted by applicable law. Please read this Privacy Policy carefully before using the Platform or submitting Personal Information to us. By accessing or using our Platform or otherwise communicating with us via telephone, email or otherwise, you acknowledge that you have reviewed and understand this Policy.

We collect Personal information from and about you.

We collect information when you interact with our Platform, for example, (1) when you visit and use our website, (2) when you email us or submit forms online, (3) when you call, text, message us via live chat, use our chatbot (LV’s Virtual Assistant) or visit us, or (4) when we are otherwise in communication with, or providing products or services to you.

Certain of the information we collect may be “Personal Information,” by which we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a natural person, device, or household, such as a name, postal address, e-mail address, telephone number, and/or payment information. Other information directly associated with Personal Information also may be considered Personal Information. Information that is aggregated, de-identified, or anonymized is not considered Personal Information.

The Personal Information we collect or receive varies depending on how you interact with us.

We collect contact information.

This may include your name, address, telephone number or e-mail address. For example, we might collect this Personal Information if you sign up for an online account or participate in an event. We might also collect contact information if you fill out a customer information card.

We collect account information.

We collect information in order to provide you with an account, including email address and password, in addition to name and contact information.

We collect payment information.

For example, we may collect your credit card number, billing and shipping address when you buy merchandise. We collect Personal Information you submit or post, or when you contact us.

We may collect Personal Information you post in a public space on our Platform, such as when you leave a product review. We may also collect Personal Information when you send us a message through the “Contact” page, use a “wish list,” use live chat, utilize the online appointment service, use similar entry points on our Platform, or when you enter a promotion. We may also collect audio recordings, and other information when you contact us.

We collect Personal Information you submit or post, or when you contact us.

We collect social media information.

We may collect Personal Information you post on our social media pages. We may also collect your social media profile information and information posted on your page.

We collect demographic information.

We may collect your birthdate, age, gender and zip or postal code. We may also collect information that could identify you and relates to your hobbies, interests and shopping behavior.

We collect Personal Information about your purchases.

We may collect Personal Information about the purchases you make online or in stores. This could include the products you purchased and their prices. We also collect information about the services you have purchased.

We collect device information.

For example, we may collect the type of device you use to access our Platform. We may also collect your device identifier, IP address or mobile operating system.

We collect product and Platform usage information.

If you use our connected products (i.e., products that are connected to the internet in order to transmit data or be controlled remotely; such as our Tambour Horizon Connected Watch) (“Connected Products”), we may collect information regarding your use of such products (such as which feature on your product you use the most), as well as geolocation information if necessary to provide you the service you requested.

We also collect information about when and how people visit and interact with our websites, including what pages they accessed, and their interaction with the website features, such as chat and videos. We also receive information to help detect and prevent consumer fraud, including but not limited to browser and keyboard language settings, whether data is automatically filled or manually entered, whether data is manually or copy pasted, and proxy detection. We and/or our partners may use tools described herein to collect some of this information.

We collect location information.

For example, we may collect precise location information from your device. This may include information about your exact location when you use our Platform. We may also collect this Personal Information in the background when our mobile applications are not in use. For more information about your options related to the collection of your location information, see the Choices section below.

We collect video surveillance footage in our stores.

We use video surveillance in our stores in order to detect and address security and safety incidents, shoplifting, other potentially illegal activities, and adequate staffing. If you enter our store, your images may be collected for these purposes.

We collect other Personal Information.

If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We might look at how often you use the app and where you downloaded it. We might also review information regarding your interactions with our communications, such as email and chat. We may also collect information such as survey responses when you are responding to a survey, or other information that you provide to us.

We collect Personal information in different ways.

We collect Personal Information directly from you.

For example, if you create an account or make a purchase on our Platform, we collect your Personal Information. We also collect Personal Information when you fill out a customer information card in one of our stores. We may also collect your Personal Information if you sign up for promotional emails, contact us, or interact with our social media sites.

We collect Personal Information from you passively.

We collect Personal Information about users over time and across different websites, apps and devices when you use the Platform. Our vendors and partners may also collect Personal Information this way on our Platform. For example, this may include when you install and use our mobile app or visit and navigate our Platform on any device. This may also include when you enable location-based features on our Platform or click on sponsored links or third-party advertisements. These may include cookies, web beacons, flash cookies, and other tracking technologies. Cookies are small files that download when you access certain websites. To learn more, visit here.

We use these tools for a variety of reasons:

To recognize new or past users.
To store your password if you have registered on our Platform.
To improve our Platform, products, or services.
To serve you with interest-based or targeted advertising (see below for more on interest-based advertising).
To observe your behaviors and browsing activities over time across multiple devices or other platforms.
To better understand the interests of our Platform visitors.

Similarly, we may collect your phone number, when you call us.

We may collect Personal Information from third parties.

We may collect Personal Information from third parties (such as fraud detection and prevention service providers) or from public sources (such as government watch lists) to meet legal and regulatory requirements and for fraud detection and prevention purposes.

We combine Personal Information.

For example, we may combine Personal Information that we collect offline with Personal Information we collect through our website. We may also combine Personal Information we collect about you from the different devices you use to access our Platform. We may also combine Personal Information we get from third parties with Personal Information we already have about you.

We use Personal information as we describe.

We use information to provide LV products and services.

We use Personal Information to provide our Platform, products, features, and services to our users and customers. This may include using Personal Information for customer support, to manage our relationship with you, to provide you recommendations and personalize your experience, to fulfill your orders and requests, to offer you concierge services, and to manage and provide our websites.

We use Personal Information to improve our understanding of your interests and concerns, and improve our Platform, products, and services.

We may use your Personal Information to make our Platform, products, and services better. We may use your Personal Information to customize your experience with us and to tailor our marketing activities to fit your needs and interests.

We use Personal Information to process your order and respond to your requests or questions.

For example, we use your Personal Information to process your order and ship items. Or, we may use your Personal Information to send you information you request. In addition, we may use your Personal Information to provide you with our Connected Product services.

We use Personal Information for security and legal purposes.

We may use Personal Information to protect our company, our customers, our associates, and our Platform. For instance, we use Personal Information to prevent and protect against consumer fraud, including through proxy, spoofing, and copy/paste detection. We also use Personal Information to collect and enforce accounts.

We use Personal Information for marketing purposes.

For example, we may use your Personal Information to contact you about new products and special offers we think you'll find valuable, or to subscribe you to the newsletter at your request. These might be third party offers or products we think you might find interesting. We and our partners may engage in interest-based advertising using Personal Information gathered across multiple websites, devices, or other platforms. We may call you, or send you emails or text messages. We may also use other means as they are developed.

We use Personal Information to send push notifications.

If you use our mobile applications, we may send you push notifications about new products or special offers.

We use Personal Information to administer or communicate with you about your account or our relationship.

We may contact you about changes to our Platform or about service updates. We may also contact you about feedback or about this Policy or our Platform Terms.

We use Personal Information for other purposes.

For example, we use Personal Information to maintain transaction and other business records. We will do this for as long as we deem necessary. We also use Personal Information for internal purposes. This includes administrative and audit purposes. We also use Personal Information to meet legal, insurance and processing requirements. We will also use Personal Information as otherwise allowed by law, including if we have notified you. In some circumstances, we may seek your permission, for example, if we are legally required to do so.

We retain your Personal Information only as long as is necessary to fulfil the purposes for which it was collected.

Louis Vuitton only retains Personal Information as long as is necessary to fulfil the purpose for which it was collected including for the purposes of satisfying any legal, accounting, or reporting requirements and, where required for us to assert or defend against legal claims, until the end of the relevant retention period or until the claims in question have been settled. As this purpose varies depending upon the Personal Information involved, we invite you to contact our CPO at the coordinates provided below for any inquiries pertaining specifically to you. Upon expiry of the applicable retention period, we will securely destroy your Personal Information in accordance with applicable laws, regulations, and any internal document retention policy.

We may share Personal information with third parties.

We will share Personal Information with third parties who perform services on our behalf.

For example, we will share Personal Information with third parties who jointly sponsor an event or promotion with us. We may also share information with third-party marketing and advertising partners to understand how our Platform is used, and to serve you advertising based on your interests. Our third-party partners may receive information about your use of our Platform by placing cookies, as described above. Personal Information disclosed to third parties for these purposes includes basic identification information, device information and other unique identifiers, your activity on our website such as pages viewed and certain interactions with our chat functions and videos, and commercial data. You have choices and rights regarding your Personal Information as described below.

We may share your Personal Information with our parent and affiliated companies.

For example, we may share Personal Information for reasons including internal audit, management, billing or administrative purposes and to provide you with the same level of services around the world. This includes future subsidiaries or affiliates.

We may share Personal Information with our business partners, including for marketing and analytics.

We may share your Personal Information with any successor to all or part of our business.

This includes if we are merged or all or part of our business or assets are transferred, assigned or sold. Your Personal Information will be disclosed to our successor or assign in these circumstances who can use and disclose your Personal Information for substantially the same purpose as set out in this Policy.

We will disclose your Personal Information if we think we have to in order to comply with the law or to protect ourselves.

This includes compliance with laws outside of Canada that might apply to us, our service providers or our parent, subsidiaries or affiliates. For example, we will share your Personal Information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share your Personal Information when we are investigating potential fraud.

This might include fraud we think has happened during a sweepstakes or promotion.

We do not and will not sell your Personal Information to third parties.

We may share your Personal Information to third parties as disclosed in this Privacy Policy, but we do not, and will not sell your Personal Information to third parties.

We may share your Personal Information for other reasons we may describe to you, or at your request.

When sharing Personal Information with third parties, we generally require and expect that they only use or disclose your Personal Information as necessary to effectuate the purpose and uses described.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Accuracy

We do our best to make sure your Personal Information is accurate

Louis Vuitton uses reasonable efforts to ensure that your Personal Information is kept as accurate, complete, and up to date as possible. We do not routinely update your Personal Information, unless such an update is necessary. To help us maintain and ensure that your Personal Information is accurate and up to date, we invite you to inform us, without delay, of any change in the Personal Information you provide to us by contacting our CPO at the coordinates provided below.

You have choices and rights regarding your Personal information.

You have certain choices about how we use your Personal Information. Certain choices you make are browser and device specific.

Marketing Communications:

You can opt out of receiving our marketing communications. You can opt-out of receiving our promotional emails or text messages by following the instructions included with the communication. Note that you will still receive transactional messages from us, including information about your account and responses to your inquiries.

Cookies and Tracking Tools:

You can control certain tracking tools.

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. These pages also explain how you can manage and delete cookies.

To control flash cookies, which we may use on our Platform from time to time, you can go here; flash cookies cannot be controlled through your browser settings.

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our Platform may not work. If you block or reject cookies, not all of the tracking described here will stop.

Certain options you select are both browser and device specific.

You can opt-out of online behavioral advertising.

The Self-Regulatory Program for Online Behavioral Advertising program provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes. To opt out of having your online behavior collected for advertising purposes, click here.

The Digital Advertising Alliance also offers a tool for opting out of the collection of cross-app data on a mobile device for interest-based advertising. To exercise choices for the companies participating in this tool, download the AppChoices app here.

Certain choices you make are both browser and device-specific.

Mobile Application and Location Based Services:

If you have previously opted into the collection and use of location-based information through our mobile applications, you may opt-out by adjusting the settings on your mobile device.
You may completely opt-out of all location-based information collection by us if you uninstall all of our mobile apps from your devices.

Access

You have the right to request whether we hold Personal Information on you and to request a copy of such information. To do so, please contact our CPO at the coordinates provided below. Please note, however, that there are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal Personal Information about another person, or if we are legally prevented from disclosing such information.

Accuracy

We aim to keep your Personal Information accurate, current, and complete. We encourage you to contact our CPO at the coordinates provided below to inform us know if any Personal Information in our possession is inaccurate or changes, so that we can update it accordingly.

Complaints

If you believe that your Personal Information protection rights may have been violated, you have the right to lodge a complaint with the appropriate privacy commission or to seek a remedy thought the courts.

Consent withdrawal

If you have provided your consent to the collection, use, or disclosure of your Personal Information by us, you have the right to fully or partly withdraw your consent. To withdraw your consent please either follow the opt-out links on any marketing message sent to you or contact our CPO at the coordinates provided below. Once we receive notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing.

We do our best to make sure your Personal Information is accurate.

Security.

We use standard security measures.

The Internet and information storage are not 100% secure. We cannot guarantee that any of your Personal Information stored or sent to us will be completely safe. We encourage you to use caution. We use reasonable procedures and practices to safeguard Personal Information under our control. A username and a password are needed to access certain areas of our Platform. It is your responsibility to protect your username and password.

To the maximum extent allowed by applicable law, you agree and acknowledge that Louis Vuitton will not be liable or responsible if any information about you is intercepted, accessed, and/or used by an unintended recipient. If you have reason to believe that the security of your communications or Personal Information has been compromised, please notify us immediately using the contact information below.

We may link to third party sites or services we do not control.

You may be able to access certain third-party sites from our sites or apps.

For example, this may include social media sites. This policy does not apply to those third-party sites. We strongly advise you to check the privacy policies of all third-party sites you visit to find out how they are treating your Personal Information. We are not responsible for these third parties’ practices.

We store information outside of Canada.

Personal Information we or our service providers (including our affiliated companies acting in this capacity) maintain may be stored, processed or accessed outside of Canada including in the United States. You understand and agree that we may transfer your Personal Information to the United States or elsewhere and that the laws of these countries may not afford the same level of protection as those in Canada. This Platform is subject to US law. In the US, local laws may permit government and law enforcement to have access to your information.

We may update this Privacy Policy.

From time to time we may change our privacy practices.

We will notify you of any material changes, or otherwise as required by law. We will post an updated copy on our Platform, with a “Last Updated” date at the top of this document. Please check this page for updates.

Feel free to contact us if you have more questions.

Personal Information files will be maintained on our servers or those of our service providers and will be accessible to authorized employees and agents who require access for the purposes described in this Privacy Policy. To request access to or correction of your Personal Information, or to ask us any questions, you may write to us at:

Louis Vuitton Canada, Inc.
c/o Louis Vuitton North America, Inc.
Canada Privacy Officer
1 East 57^th Street
New York, NY 10022

You can also contact the CPO if you have other questions about how we use your information. For questions not related to access or correction, you can call us at +1.866.VUITTON.

TERMS OF USE

Download PDF

Louis Vuitton Canada, Inc. Effective immediately [03.12.2014]. For further information, please contact Client Services at +1.866.VUITTON.

Please Read Carefully

This Terms of Use Agreement (this “Agreement”) is a legal agreement between you and Louis Vuitton Canada, Inc. (“Louis Vuitton”, “we”, “us” or “our”) providing, among other things, the terms and conditions for your access to and use of our Canadian Web site http://ca.louisvuitton.com (the “Site”). Please read the Agreement carefully and print a copy for your records.

We may from time to time modify these terms of use and will post a copy of the amended Agreement at http://ca.louisvuitton.com/eng-ca/legal-notice. If you do not agree to, or cannot comply with, the Agreement as amended, you should not use this Site. You will be deemed to have accepted this Agreement as amended if you continue to use this Site after any amendments are posted on this Site

THIS AGREEMENT CONTAINS WARRANTY AND LIABILITY DISCLAIMERS. BY USING THIS SITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT ANY RESERVATIONS, MODIFICATIONS, ADDITIONS, OR DELETIONS, AND WHETHER OR NOT YOU HAVE READ THEM. IF YOU DO NOT AGREE TO THE TERMS OF USE CONTAINED IN THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO USE THIS SITE. YOU MAY BE DENIED ACCESS TO THIS SITE WITH OR WITHOUT PRIOR NOTICE IF YOU FAIL TO COMPLY WITH ANY PROVISION OF THIS AGREEMENT.

1. Authorized Users

Age Requirement; Authority. In order to use this Site, you must be at least of the age of majority in the jurisdiction in which you reside. You represent that (i) you have read and understood, and that you agree to be bound by, this Agreement and (ii) you are at least of such age of majority. If you do not agree to, or cannot comply with, any of these terms and conditions of this Agreement, please do not attempt to access or use this Site.

2. License to Use This Site

2.1 Grant of License. We grant to you a limited, non-exclusive, non-transferable, personal, non-commercial license to access and use this Site. We reserve all right, title and interest not expressly granted under this license to the fullest extent possible under applicable laws. ANY USE OF THIS SITE NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.

2.2 Restrictions. You agree that you will not; (i) use this Site to reproduce copyrighted material; (ii) copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided on this Site; or (iii) use this Site in any way that violates the terms of this Agreement.

3. Site Information and Products

3.1 Information. We try to ensure that the information posted on this Site is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on this Site at any time and without any prior warning. We cannot, and do not, guarantee, and we provide no warranties or conditions as to, the correctness, precision, thoroughness or completeness of any of the information available on this Site, nor will we be liable for any inaccuracy or omission concerning any of the information provided on this Site.

3.2 Products. Louis Vuitton products are sold in exclusively through Louis Vuitton stores, via Client Services, and on the Canadian e-commerce section of "louisvuitton.ca" throughout Canada. To purchase through this Site, which is a Canadian site, prices stated for Canada on this Site are in the Canadian prices only. We do not ship outside of Canada. Any purchase from other boutiques or websites is made entirely at the risk for the purchaser, particularly with regard to the authenticity of such items.

4. Prohibited Acts

By using this Site, you represent, warrant and covenant that you will not; (a) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (b) engage in spamming, flooding, harvesting of e-mail addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining a list of users or other information, or send chain letters or pyramid schemes via this Site; (c) attempt to gain unauthorized access to other computer systems through this Site; (d) transmit any viruses or any other disabling mechanisms; (e) use this Site for any illegal purpose, in violation of any applicable laws or regulations; (f) engage in any Internet activities that would violate the privacy rights of others; or (g) attempt to penetrate security measures of this Site or obtain or bypass others’ passwords. You agree that you will not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party’s use and enjoyment of this Site.

5. Copyrights

As between you and us, you acknowledge that we own or have a license to all title and copyrights in and to the content provided on this Site. All title and intellectual property rights in and to the licensed content provided on this Site is the property of the respective content owners and may be protected by the applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.

6. Trademarks and Third-Party Trademarks

Louis Vuitton ® is a registered trademark of Louis Vuitton Malletier S.A., (“LVM”), as well as all the other related trade-marks and certain other LVM trade-marks, service marks, graphics, and logos (collectively, the “LVM Trademarks”) used in connection with the sale and distribution of Louis Vuitton products. This Site may contain third-party trade-marks, service marks, graphics, and logos. You are not granted any right or license with respect to the LVM Trademarks or the trademarks of any third party.

7. Privacy Policy

Louis Vuitton’s personal information practices on this Site are governed by Louis Vuitton’s Privacy Policy. Please review our privacy policy and print a copy for your records here https://ca.louisvuitton.com/eng-ca/legal-notice

8. Testimonials

If you submit to us or post a testimonial, comment, review, suggestion or any work of authorship (collectively a “Submission”) to us, including, without limitation, Submissions about our products or services, such Submission will not be confidential or secret, and may be used by us in any manner. By submitting or sending a Submission to us, you: (i) represent and warrant that the Submission is original to you, that no other party has any rights thereto, and that any “moral rights” in such Submission have been waived, and (ii) you grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such Submission (in whole or part) and/ or to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.

9. Term

This Agreement will remain effective until terminated by us.

10. Disclaimers

10.1 THIS SITE (INCLUDING BUT NOT LIMITED TO ALL ITS CONTENT) IS PROVIDED TO YOU “AS IS”. ANY USE OF THIS SITE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EITHER LEGAL, EXPRESS OR IMPLIED, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS. WE MAKE NO REPRESENTATION OR GUARANTEE, AND PROVIDE NO WARRANTIES OR CONDITIONS, THAT THIS SITE WILL BE FREE FROM LOSS, ERROR, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND WE DISCLAIM ANY LIABILITY RELATING THERETO.

10.2 WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES, AND PROVIDE NO CONDITIONS, THAT USE OR RESULT OF THE USE OF THIS SITE (INCLUDING BUT NOT LIMITED TO ALL OF ITS CONTENT) IS OR WILL BE ACCURATE, RELIABLE, CURRENT, UNINTERRUPTED OR WITHOUT ERRORS. WITHOUT PRIOR NOTICE, WE MAY MODIFY, SUSPEND OR DISCONTINUE ANY ASPECT OR FEATURE OF THIS SITE OR YOUR USE OF THIS SITE. IF WE ELECT TO MODIFY, SUSPEND OR DISCONTINUE THIS SITE, WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY.

10.3 YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO US IS AT YOUR OWN RISK. WE DO NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.

10.4 SOME OF THE CONTENT AVAILABLE THROUGH THIS SITE MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE THAT WE ASSUME NO RESPONSIBILITY FOR SUCH CONTENT.

11. Limitation of Liability

11.1 TO THE EXTENT PERMITTED BY THE APPLICABLE LAW OR JURISDICTION, IN NO EVENT WILL WE BE LIABLE TO YOU FOR INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERUPTION, CORRUPTION OF FILES, LOSS OF USE, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS) EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OTHERS WILL CREATE A WARRANTY AND NEITHER YOU NOR ANY THIRD PARTY MAY RELY ON ANY SUCH INFORMATION OR ADVICE. THIS EXCLUSION OF LIABILITY SHALL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT.

11.2 OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS AGREEMENT WILL BE LIMITED TO ONE DOLLAR (CAN $1.00).

12. Indemnity

YOU WILL INDEMNIFY AND HOLD US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, CONTRACTORS AND LICENSORS HARMLESS WITH RESPECT TO ANY SUITS OR CLAIMS ARISING OUT OF (I) YOUR BREACH OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, ANY INFRINGEMENT BY YOU OF THE COPYRIGHTS OR INTELLECTUAL PROPERY RIGHTS OF ANY THIRD PARTY; OR (II) YOUR USE OR MISUSE OF THIS SITE.

13. General

13.1 You will be responsible for providing the dial-up, DSL cable modem or other form of Internet access and any other hardware and software necessary to access and use this Site.

13.2 This Site may present links to third-party Web sites not owned or operated by us. We are not responsible for the availability of these third-party sites or their contents. You agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content of any such third-party site or goods or services available through any such third-party site. These links are provided for your convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content of any third party contained in, referred to, included on, or linked from or to this Site. Your use of such third party websites is subject to the terms and conditions of use and the privacy policies of such websites.

13.3 This Site is owned by us and is protected by any applicable copyright laws and international treaty provisions. You will not sublicense, assign, or transfer the license granted to you under this Agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this Agreement is void.

13.4 If you know of, or suspect, copyright infringement, please go to the “Can we help you” section in the top right corner of the louisvuitton.com website and complete the contact form and send.

13.5 This Agreement will be governed by the laws of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with us or relating in any way to your use of this Site will be in the courts of the province of Ontario unless required otherwise by applicable laws of your province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

13.6 We may send notices to you with respect to your use of this Site by sending an email message to the email address listed in your Account Information, by sending a letter via mail to the contact address listed in your Account Information, or by a posting a note on this Site when you access your account. You agree that we may provide notice to you through such means. Unless otherwise stated in the notices, the notices will become effective immediately.

13.7 No failure by us or you to exercise any rights, powers or remedies hereunder or its delay to do so will constitute a waiver of these rights, powers or remedies, and all waivers by us will be in writing. The single or partial exercise of a right, power or remedy will not prevent its subsequent exercise or the exercise of any other right, power or remedy.

13.8 The section headings are for convenience only and will not be used to interpret this Agreement.

13.9 It is the express wish of the parties that this Agreement and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que tous les documents y afférents soient rédigés en anglais.

13.10 Any provision of this Agreement which by its nature is intended to survive the termination of this Agreement will survive such termination.

13.11 General Contact Information. For questions regarding our products or this Site, please go to the “Can we help you” section in the top right corner of the louisvuitton.ca website and complete the contact form and send.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT AND THE TERMS OF PURCHASE (IF YOU PURCHASE ANY PRODUCTS ON THIS SITE) REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND US, AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN AND ANY OTHER COMMUNICATION BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.

TERMS OF PURCHASE

Download PDF

Online Sales

Last Updated: December 12, 2024

In addition to the Terms of Use which govern your use of this website (the “Site”), these Terms of Purchase govern any order or purchase you (the individual completing this order, “you”) make on the Site operated by Louis Vuitton Canada, Inc. (“Louis Vuitton” or “Louis Vuitton Canada” or “we”). By proceeding to place an order and accepting these Terms of Purchase, you agree to be bound by these Terms of Purchase whether or not you have read them. If you do not agree to these Terms of Purchase, proceed to cancel your order now. Please print a copy of these Terms of Purchase for your records.

YOU HAVE CERTAIN CANCELLATION RIGHTS UNDER APPLICABLE LAWS AS WELL AS IN SECTION 6 OF THESE TERMS OF PURCHASE.

1. Ordering Process

All advertisements on the Site are invitations to purchase and not offers to sell. Louis Vuitton reserves the right, at its sole discretion, to accept or reject the order once the order form has been completed and submitted.

Receipt of your order will be confirmed via an automatic e-mail to the e-mail address associated with your account. Such e-mail is a confirmation that your order has been received by Louis Vuitton but does not constitute acceptance of your order. Louis Vuitton reserves the right at any time after receipt of your order to accept or decline your order for any reason and Louis Vuitton will contact you at the e-mail address provided in the order form of its decision to accept or reject your order. In the event that Louis Vuitton rejects the order, Louis Vuitton will have no obligation to fulfill your order and you will have no obligation to pay Louis Vuitton for the order.

2. Availability

The purchase of products on the Site is subject to availability. In the event that Louis Vuitton advises you that such products are no longer available, Louis Vuitton will have no obligation to fulfill your order and you will have no obligation to pay Louis Vuitton for the order. This Site only ships products to addresses in Canada.

3. Price

You agree to pay Louis Vuitton the amount set out as the “TOTAL” in your order summary as part of the “Payment” step (the “Fee”). The Fee is quoted in Canadian dollars and includes shipping and handling and all applicable taxes.

4. Method of Payment

When placing an order, your billing address must correspond to the address of your credit card, otherwise we will not be able to process your order. Payments can only be made by credit cards issued in Canada. Gift cards and gift certificates will not be applicable on the Site. On the Site (including its mobile version), you may pay for your purchase using a valid VISA, MasterCard, American Express card or PayPal and you authorize Louis Vuitton to charge the applicable card for the Fee and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be shipped and Louis Vuitton will have no obligation to fulfill your order.

5. Shipment

Your order will be shipped via UPS to the Canadian delivery address specified by you during the order process. Louis Vuitton is not responsible for any loss of the products following shipment from Louis Vuitton’s or its agents’ or mandataries’ facilities to your delivery address.

6. Cancellation and Exchanges

Merchandise in perfect saleable condition with original receipt may be exchanged or returned for a full refund within thirty (30) days from the original purchase date except for high watches, high jewelry, and personalized or made-to-order items (including hot stamped or engraved products), which are final sale only. Returns or exchanges of watches or jewelry must include the packaging, instructions leaflet (with warranty certificate), and product certificates (such as COSC and GIA).

A refund of the original purchase price may only be made in the same form of payment, currency and country/region as the original purchase.

Exchanges will be accepted in any freestanding Louis Vuitton store excluding Brazil, China, Colombia, Dominican Republic, India, Jordan, Kazakhstan, South Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine and Vietnam. For merchandise purchased at a freestanding Louis Vuitton store, refunds are not available at department store locations and exchanges are not available at Holt Renfrew locations. Online purchases cannot be refunded or exchanged at department store locations.

PayPal purchases may only be exchanged or returned at our online store.

Merchandise purchased from a department store may only be refunded at the same department store brand or exchanged for product of equal or greater value at the same department store brand or a freestanding Louis Vuitton store.

Exports: Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports.

7. Passwords

You are responsible for the security of your account and password. Louis Vuitton will not be liable for any damages and expenses arising out of or relating to any unauthorized use of such password.

8. Privacy

Louis Vuitton’s personal information practices on the Site are governed by Louis Vuitton’s privacy policy which can be found at ca.louisvuitton.com. Please review the privacy policy and print a copy for your records.

9. Changes to the Terms of Purchase

Louis Vuitton may at any time modify these Terms of Purchase by providing you notice, via e-mail or mail, to the e-mail or billing address associated with your account, all in accordance with applicable laws.

10. Limitation of Liability

TO THE FULL EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT WILL LOUIS VUITTON BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED ON THIS SITE OR THEIR USE OR MISUSE, WHETHER OR NOT ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), CIVIL LIABILITY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF LIABILITY WILL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT OR ANY FUNDAMENTAL BREACH OF THIS AGREEMENT.

LOUIS VUITTON’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURY AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED ON THIS SITE AND ANY USE MADE THEREOF WILL BE LIMITED TO ALL FEES PAID BY YOU TO LOUIS VUITTON HEREUNDER FOR THE PURCHASE OF SUCH PRODUCTS.

TO THE FULL EXTENT PERMITED BY APPLICABLE LAW, WITHOUT LIMITING ANY OF THE FOREGOING AND EXCEPT AS OTHERWISE PROVIDED IN WRITING, ANY PRODUCTS SOLD TO YOU ARE ON AN “AS IS” BASIS, WITHOUT CONDITIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WHETHER ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE; HOWEVER, BECAUSE SOME JURISDICTIONS DO NOT ALLOW SUCH LIMITATIONS, OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CHECK YOUR LOCAL LAWS.

11. Cancellation Laws

Certain Canadian jurisdictions may provide you specific cancellation rights; Louis Vuitton will respect all such applicable laws.

12. Applicable Law

This Agreement will be governed by the laws of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with Louis Vuitton or relating in any way to your use of the Site or a purchase made on the Site will be in the courts of the province of Ontario unless required otherwise by applicable laws of your province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

13. General

Except for the Terms of Use which govern your use of the Site, these Terms of Purchase along with your purchase order/invoice are the entire agreement between you and Louis Vuitton with respect to any purchase made by you on the Site and supersede all previous agreements, understandings and representations relating thereto. No failure by Louis Vuitton to exercise any rights, powers or remedies hereunder or its delay to do so will constitute a waiver of these rights, powers or remedies, and all waivers will be in writing. The single or partial exercise of a right, power or remedy will not prevent its subsequent exercise or the exercise of any other right, power or remedy. If any provision of this Agreement or part thereof is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or unenforceability of that provision will not affect the legality, validity or enforceability of the remainder of the provision or the remaining provisions of this Agreement, as the case may be, or the legality, validity or enforceability of that provision or part thereof in any other jurisdiction. Louis Vuitton will not be liable for any delay or failure to perform any of its obligations under these Terms of Purchase if such delay or failure is due to causes beyond its control. You may not assign these Terms of Purchase to any third party without the prior written consent of Louis Vuitton. These Terms of Purchase will be binding upon and will enure to the benefit of (i) you and your heir, executor, administrator and other legal representatives; and (ii) Louis Vuitton and it successors and assigns. In the event of an inconsistency between the Terms of Use and these Terms of Purchase, the wording in these Terms of Purchase will prevail. It is the express wish of the parties that these Terms of Purchase and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.

You may contact Louis Vuitton by going to the “Can we help you” section in the top right corner of the website, complete the contact form and send, and at 1.866.VUITTON.

14. Product Purchase Limitations

To ensure better service and better availability of our products, Louis Vuitton limits the quantity of products that can be purchased as follows : no more than 3 leather goods (including small leather goods) per transaction, with no more than 2 identical products per such transaction. Also customers cannot, within 4 consecutive weeks, (i) buy more than 6 leather goods products (including small leather goods products), or (ii) buy in more than 3 different LV stores in the worldwide network, or (iii) conduct more than 8 transactions of all kind of products.

In any case the total number of purchased leather goods (including small leather goods products) will not exceed 12 products within 12 consecutive months.

To ensure the observance of those restrictions, Louis Vuitton Americas processes your purchase history. In case of non-observance, our client advisors may refuse further transactions with you, for a period of 2 years from your last purchase. For more information please read our privacy policy in store or on www.louisvuitton.com, or you may contact us at: https://ca.louisvuitton.com/eng-ca/start-the-journey for additional information.

Telephone Sales

These Terms of Purchase govern any order or purchase you (the individual completing this order, “you”) make with Louis Vuitton Canada, Inc. (“Louis Vuitton” or “Louis Vuitton Canada” or “we”) via telephone. Please print a copy of these Terms of Purchase for your records.

YOU HAVE CERTAIN CANCELLATION RIGHTS UNDER APPLICABLE LAWS AS WELL AS IN SECTION 6 OF THESE TERMS OF PURCHASE.

1. Ordering Process

Receipt of your order will be confirmed via an automatic e-mail to the e-mail address associated with your order. Such e-mail is a confirmation that your order has been received by Louis Vuitton but does not constitute acceptance of your order. Louis Vuitton reserves the right at any time after receipt of your order to accept or decline your order for any reason and Louis Vuitton will contact you at the e-mail address provided in the order form of its decision to accept or reject your order. In the event that Louis Vuitton rejects the order, Louis Vuitton will have no obligation to fulfill your order and you will have no obligation to pay Louis Vuitton for the order.

2. Availability

The purchase of products is subject to availability. In the event that Louis Vuitton advises you that such products are no longer available, Louis Vuitton will have no obligation to fulfill your order and you will have no obligation to pay Louis Vuitton for the order. Louis Vuitton Canada only ships products to addresses in Canada.

3. Price

You agree to pay Louis Vuitton the total amount communicated to you over the telephone which will be set out in your invoice (the “Fee”). The Fee is quoted in Canadian dollars and includes shipping and handling and all applicable taxes.

4. Method of Payment

When placing an order, your billing address must correspond to the address of your credit card, otherwise we will not be able to process your order. Payments can only be made by credit cards issued in Canada. Gift cards and gift certificates will not be applicable to telephone sales. You may pay for your purchase using a valid VISA, MasterCard, American Express or Discover card and you authorize Louis Vuitton to charge the applicable card for the Fee and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be shipped and Louis Vuitton will have no obligation to fulfill your order.

5. Shipment

Your order will be shipped to the Canadian delivery address specified by you during the order process. Louis Vuitton is not responsible for any loss of the products following shipment from Louis Vuitton’s or its agents’ or mandataries’ facilities to your delivery address.

6. Cancellation and Exchanges

All merchandise (except personalized items, high watches and high jewelry) may be exchanged or returned for a full refund to a freestanding store or to our online store within thirty (30) days of the original purchase date when accompanied by the original sales receipt, except for personalized or made-to-order items including, but not limited to, My LV Heritage, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, and high watches and high jewelry.

PayPal purchases may only be exchanged or returned for a full refund at our online store, within thirty (30) days of the original purchase date, and when accompanied by the original sales receipt.

A refund may only be made in the same currency and country / region as the original purchase. All merchandise must be in perfect saleable condition. For fragrance returns, the wrapping and/ or packaging with stickers and adhesive labels must remain sealed, unopened, and not tampered with for an exchange or refund to be accepted. Any fragrance purchases with customized engraved bottles are not eligible for exchange or refund. For watches or jewelry returns, the complete product must be returned, including the packaging, instructions leaflet (with the warranty certificate on the final page), product certificates (such as COSC and GIA, where applicable) and the invoice.

Merchandise in perfect saleable condition will be accepted for exchange in any freestanding Louis Vuitton store around the world, excluding Brazil, China, Colombia, the Dominican Republic, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine and Vietnam.

Exports: Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports.

7. Privacy

Louis Vuitton’s personal information practices are governed by Louis Vuitton’s privacy policy which can be found at ca.louisvuitton.com. Please review the privacy policy and print a copy for your records.

8. Changes to the Terms of Purchase

9. Limitation of Liability

TO THE FULL EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT WILL LOUIS VUITTON BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED FROM LOUIS VUITTON OR THEIR USE OR MISUSE, WHETHER OR NOT ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), CIVIL LIABILITY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF LIABILITY WILL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT OR ANY FUNDAMENTAL BREACH OF THIS AGREEMENT.

LOUIS VUITTON’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURY AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED FROM LOUIS VUITTON AND ANY USE MADE THEREOF WILL BE LIMITED TO ALL FEES PAID BY YOU TO LOUIS VUITTON HEREUNDER FOR THE PURCHASE OF SUCH PRODUCTS.

10. Cancellation Laws

Certain Canadian jurisdictions may provide you specific cancellation right; Louis Vuitton will respect all such applicable laws.

11. Applicable Law

This Agreement will be governed by the laws of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with Louis Vuitton or relating in any way to your purchase will be in the courts of the province of Ontario unless required otherwise by applicable laws of your province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

12. General

These Terms of Purchase along with your purchase order/invoice are the entire agreement between you and Louis Vuitton with respect to any telephone purchase made by you and supersede all previous agreements, understandings and representations relating thereto. No failure by Louis Vuitton to exercise any rights, powers or remedies hereunder or its delay to do so will constitute a waiver of these rights, powers or remedies, and all waivers will be in writing. The single or partial exercise of a right, power or remedy will not prevent its subsequent exercise or the exercise of any other right, power or remedy. If any provision of this Agreement or part thereof is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or unenforceability of that provision will not affect the legality, validity or enforceability of the remainder of the provision or the remaining provisions of this Agreement, as the case may be, or the legality, validity or enforceability of that provision or part thereof in any other jurisdiction. Louis Vuitton will not be liable for any delay or failure to perform any of its obligations under these Terms of Purchase if such delay or failure is due to causes beyond its control. You may not assign these Terms of Purchase to any third party without the prior written consent of Louis Vuitton. These Terms of Purchase will be binding upon and will enure to the benefit of (i) you and your heir, executor, administrator and other legal representatives; and (ii) Louis Vuitton and it successors and assigns. It is the express wish of the parties that these Terms of Purchase and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.

You may contact Louis Vuitton by going to the “Can we help you” section in the top right corner of the website, complete the contact form and send, and at 1.866.VUITTON.

Canadian Supply Chains Act

Download PDF

Fighting Against Forced Labor and Child Labor in Supply Chains Act Report

Introduction

This Fighting Against Forced Labor and Child Labor in Supply Chains Act Report (“Report”) is published by Louis Vuitton Canada, Inc. (“LV Canada” or “We”), pursuant to Section 11 of the Fighting Against Forced Labor and Child Labor in Supply Chains Act, S.C. 2023 (the “Act”) and was approved by LV Canada’s Board on May 24, 2024. The Report is updated annually.

This Report outlines the steps LV Canada has taken during its previous financial year to prevent and reduce the risk that forced labor or child labor is used at any step of the production or exportation of goods into Canada.

LV Canada is committed to acting with integrity in all our dealings as a business and as an employer, and to promote ethical conduct, to enhance compliance with applicable laws and to protect the dignity and rights of all people connected to our business. We strive to work ever more closely with our suppliers to ensure their workforce, and the workforce of their supply chains, including contractors, are treated with respect and dignity.

Business Structure, Activities, and Supply Chain

LV Canada is a subsidiary of Louis Vuitton Malletier SAS (“LVM”), which sells luxury and high-quality products under the Louis Vuitton trademark including luggage, leather goods, bags, ready-to wear, shoes, watches and fine jewelry, accessories, perfumes and cosmetics, stationery, home decoration, electronic devices, and accessories, to clients from our retail stores in Canada.

Policies and Procedures Related to Forced Labor and Child Labor

LV Canada has a number of policies and procedures, critical to our values and culture, that set out requirements for our employees, our suppliers, and their supply chains.

1. LVMH Employee Code of Conduct (the “Employee Code”)

The Employee Code, which applies to LV Canada employees, sets out the LVMH Group’s strict prohibition against forced labor and child labor and adherence to promoting human rights in its business endeavors. All LV Canada employees are required to certify that they have read, understood and will comply with the Employee Code as part of their onboarding. In addition, the Employee Code is available to all LV Canada employees on the Louis Vuitton Americas (“LVA”) Ethics & Compliance intranet site.

2. LVMH Group Supplier Code of Conduct (the “Supplier Code”)

The Supplier Code, which applies to LV Canada suppliers, sets out the LVMH Group’s requirements for suppliers related to combating the risk of forced labor and child labor in their supply chains. All LV Canada suppliers are required to certify their compliance with the Supplier Code as part of their onboarding process.

More specifically the Supplier Code states the following:

PROHIBITION OF CHILD LABOR

Work by children under the age of 16 is strictly prohibited. In countries where local laws set a higher age for child labor or set an age for completion of compulsory education higher than 16, the highest age is applicable. Workers under the age of 18 shall not perform any overtime or hazardous work or work a night shift. Suppliers may use lawful, legitimate, properly-managed workplace apprenticeship programs, such as student internships.

PROHIBITION OF FORCED LABOR AND HUMAN TRAFFICKING

The LVMH Group does not tolerate any form of abusive or illegal labor in its supply chain such as forced labor or human trafficking. All forms of forced labor, slavery, servitude or trafficking in human beings by Suppliers, as well as withholding identity papers or work permits or requiring workers to deposit a bond or the use of any other constraint, is strictly prohibited. All workers are entitled to accept or leave their employment freely. Suppliers must respect workers freedom of movement. Suppliers cannot require workers to work to repay a debt to them or to a third party.

The Supplier Code requires that LV Canada suppliers ensure that their own suppliers respect the principles set forth in the Supplier Code. In addition, the Supplier Code requires suppliers to commit to establishing processes or mechanisms for their own employees and stakeholders, including a mechanism for them to raise issues or concerns in good faith without fear of retaliation. The Supplier Code also provides suppliers with access to the LVMH Group Alert Line (“Alert Line”), which is an online interface that provides a confidential way of reporting good faith violations of the Supplier Code.

LV Canada may take action against suppliers for non-compliance with the Supplier Code, such as requiring the supplier to take corrective action, suspending purchases, refusing to take delivery of products until the violation(s) is remedied to LV Canada’s satisfaction, or termination of its business relationship with the supplier.

3. LVA Supplier Due Diligence Procedure

All new LV Canada suppliers are required to complete the LVA Supplier Due Diligence Procedure as part of their onboarding process. This Procedure consists of three requirements: (1) the supplier’s completion of a questionnaire, (2) screening the supplier against a wide array of databases designed to identify elevated risk with respect to forced labor, child labor, and other compliance areas, and (3) the supplier’s certification of the Supplier Code, as discussed above. If elevated risk is discovered as a result of these initial due diligence steps, then LVA’s Legal Department is required to review and approve the supplier.

· The questionnaire includes questions related to the supplier’s business activities in specific countries and industry sectors that present heightened risk for forced and child labor and other regulatory compliance matters, as well as questions related to the supplier’s previous investigations or violations related to international trade and other regulatory compliance matters.

· Each supplier is screened against restricted party lists related to forced labor, including the Uyghur Forced Labor Prevention Act (“UFLPA”) Entity List, a list of entities in Xinjiang Autonomous Region of China identified as mining, producing, or manufacturing wholly or in part any goods, wares, articles and merchandise with forced labor.

· The supplier’s certification of the Supplier Code provides LV Canada with broad audit and termination rights, including to conduct compliance audits at any time to verify the supplier’s compliance with the Supplier Code. Furthermore, in connection with these audits, a supplier may be required to grant access to LV Canada or its representatives to the supplier’s place of business to demonstrate compliance with the Supplier Code. To the extent any violations of the Supplier Code are discovered, LV Canada may require the supplier to correct the violation or terminate its business relationship with the supplier.

4. LVA Anticorruption Policy

All LV Canada employees are required to follow the LVA Anticorruption Policy describing applicable anticorruption laws, LVA’s anticorruption policies and procedures, and illustrative hypotheticals. LVA’s anticorruption policies and procedures include: (i) the previously mentioned LVA Supplier Due Diligence Procedure and (ii) LVA Legal Department pre-approval of any gifts, meals, entertainment, or travel (“GMET”) provided to government officials.

LV Canada employees must report any suspected violation of the LVA Anticorruption Policy to the LVA Legal Department and/or the LVMH Alert Line, which is available to all LV Canada employees.

5. LVA International Trade Policy

All LV Canada employees are required to follow the LVA International Trade Policy, which provides policies and procedures designed to prevent sanctions and international trade (i.e., import and export) law violations, including those related to forced and child labor.

LV Canada employees must report any suspected violation of the LVA International Trade Policy to the LVA Legal Department and/or the LVMH Alert Line, which is available to all LV Canada employees.

6. Participation in Multi-Party Initiatives in High-Risk Areas

· Specific traceability requirements applicable to the leather and cotton sectors have been incorporated into the LIFE 360 program. Leather traceability is taken into account via the score resulting from audits of the Leather Working Group standard.

· A risk analysis focused primarily on risks associated with LV Canada’s supply chain was carried out with the assistance of Verisk Maplecroft, an external service provider specialized in analyzing political, economic, social and environmental risks.

The Parts of the Business and Supply Chain That Carry a Risk of Forced Labor or Child Labor Being Used and the Steps Taken to Assess and Manage That Risk

LV Canada recognizes that any instances of forced labor or child labor should be addressed on first-priority basis. To date, no instances of forced labor or child labor have been discovered in our business or supply chains. Therefore, no remediation measures have been necessary.

Measures Taken to Remediate any Forced Labor or Child Labor

LV Canada also recognizes that any remediation measures potentially have the unintended consequence of inflicting loss of income on vulnerable persons. As no instances of forced labor or child labor have been discovered in our business or supply chains, We have not taken any remediation measures that would have led to loss of income to the most vulnerable families.

Measures Taken to Remediate the Loss of Income to the Most Vulnerable Families That Results From any Measure Taken to Eliminate the Use of Forced Labor or Child Labor in its Activities and Supply Chain

Employee Training

It is understood that forced labor and child labor practices can occur in any country or industry sector and that there are some factors that can increase the risk of forced labor and child labor, such as discrimination based on ethnicity, gender, caste, tribal group, religion and bribery and corruption.

In response, LV Canada employees are required to complete:

· a mandatory Unconscious Bias e-Learning module to learn how bias impacts them personally and in the workplace and to show the benefits of workplace diversity. All LV Canada corporate and retail new hires are required to complete the training. A record of attendance is maintained; and

· a mandatory anticorruption e-Learning module covering the Employee Code and LVA’s anticorruption compliance program. The training covers applicable anticorruption laws, LVA’s anticorruption policies and procedures, and illustrative hypotheticals. All LV Canada new corporate hires are required to complete this training within 30 days of their start date. At the end of this training, LV Canada employees are required to certify that they understood and completed the training and will comply with the Employee Code. The training enabled LV Canada to reduce business risk of non-compliance through efficient processes and reliable data and reporting.

The policies and procedures and employee trainings mentioned in this Report are available to all LV Canada employees on the LVA intranet site.

How LV Canada Assesses its Effectiveness in Ensuring that Forced Labor and Child labor are not Being Used in its Business and Supply Chain

LV Canada assesses its effectiveness in ensuring that forced labor and child labor are not being used in its business and supply chain through monitoring and auditing processes, conducted by LV Canada and LVA, designed to ensure the policies and procedures and training outlined in this Report are carefully adhered to by our suppliers and employees.

In accordance with the requirements of the Act, and in particular Section 11 thereof, I attest that I have reviewed the information contained in the Report for the entity listed above. Based on my knowledge, and having exercised reasonable diligence, I attest that the information in the Report is true, accurate and complete in all material respects for the purposes of the Act, for the reporting year listed above.

__________________________

Lanessa Elrod
President and CEO
May 24, 2024

I have the authority to bind Louis Vuitton Canada, Inc.

Accessibility for Ontarians with Disabilities Act

Download PDF

Accessible Client Service Policy

Louis Vuitton Canada, Inc. (the “Company” or “we”) is committed to excellence in serving clients and dealing with third parties, including people with disabilities. The Company is committed to meeting all non-discrimination, accommodation and accessibility obligations, including under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

The Company’s accessible client service policies and practices, as set out in this Accessible Customer Service Policy (the “Policy”), are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability, as appropriate in the circumstances. We will work with each person with a disability to determine what method of communication works for the person.

Assistive devices

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures may be used to ensure that the person with a disability can access our goods, services or facilities.

Service animals

We generally welcome service animals that assist people with disabilities. Service animals are allowed on the parts of our premises that are open to the public. We recognize that a service animals are often easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps a person perform certain tasks. When we cannot easily identify a service animal, our employees may ask a person to provide documentation from a regulated health professional that confirms the person needs the animal for reasons relating to the person’s disability.

If a service animal is prohibited by another law, we will explain why the animal is excluded. Separately, if a service animal creates a disruption, then the Company reserves the right to exclude the animal from Company property as permitted by law. In such a circumstance, a representative of the Company will discuss with the person to whom the service animal belongs whether there is an alternative way for the person to access Company goods, services or facilities, if and as appropriate.

Support persons

A person with a disability who uses a support person will be allowed to have that person accompany them on our premises. To the extent applicable law and individual circumstances permit, the Company may require a person with a disability to be accompanied by a support person at our facilities to ensure health and safety. In such a circumstance, the Company may consult with the person to consider whether there are health and safety issues and, if so, how to best to handle them.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities impacting clients or third parties with disabilities, the Company will endeavor to notify the impacted clients or third parties promptly through a notice stating the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

The Company will ensure accessible client service training is provided as required by AODA to certain employees and third parties. New staff will be trained on accessible client service as soon as practicable after being hired.

Employees and others required to engage in the training will receive updates on any changes made to legal requirements or the Policy.

Feedback process

The Company welcomes feedback on how we provide accessible client service. Feedback will help us identify barriers and respond to concerns. Those who wish to provide feedback on the way the Company provides goods, services or facilities to people with disabilities can provide feedback by contacting the Company at:

Louis Vuitton Americas Report It (toll free hotline): 1-877-778-5463

The Company will respond to any feedback requiring a response as soon as practicable and ensure the feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, upon request.

Notice of availability of documents

The Company will notify the public of this Policy by posting it on our website. We will consult with the person making the request to determine the suitability of the specific format or communication support and then, as practicable, provide the accessible format in a timely manner and at no additional cost.

Modifications to this or other policies

Any modification to this our other policies of the Company will promote the principles of dignity, independence, integration and equal opportunity for people with disabilities.

Multi-Year Accessibility Plan

This Multi-Year Accessibility Plan (the “Plan”) outlines the policies and practices that Louis Vuitton Canada, Inc. (the “Company” or “we”) has or will implement in its Ontario operations to improve accessibility for individuals with disabilities. The Plan also incorporates and references the Company’s existing accessibility policies and practices, where applicable.

1. Statement of Commitment

The Company is committed to treating all people, including individuals with disabilities, in a manner that respects their dignity and independence. We believe in integration and equal opportunity. To this end, we are committed to meeting the needs of individuals with disabilities in a timely manner and endeavour to identify and remove barriers to accessibility in all aspects of the Company’s operations. The Company is also committed to ensuring compliance with the accessibility requirements contained in the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations (“AODA”).

Human Resources is responsible for ensuring the Company implements the obligations contained in the Plan to further this commitment.

2. Client Service

The Company maintains an Accessible Client Service Policy (the “Policy”), as well as appropriate feedback mechanisms to facilitate compliance with the Policy. The Company will periodically review the Policy and implement any required changes to promote accessibility within our client service operations.

The Company will put procedures in place to prevent/notify the public of service disruptions to the accessible parts of its public spaces, if and as applicable.

3. Accessible Emergency Information

The Company is committed to providing Ontario clients and third parties with publicly available emergency information, if any, in an accessible manner, upon request.

4. Training

The Company will provide accessible client service training as required under AODA and described in the Policy, including training to certain new employees.

Further, the Company, as required by AODA, will ensure that training is provided to certain employees, volunteers and other third parties regarding AODA and the Ontario Human Rights Code as it pertains to individuals with disabilities. The Company will engage qualified third-party training vendors to deliver the training content to applicable employees and other required to receive training.

5. Information and Communications

The Company is committed to meeting the communication needs of individuals with disabilities. The Company will consult with such individuals to determine their information and communication needs and will provide information and communications in accessible formats and in a timely manner (and at a cost that is no more than any regular cost) in accordance with the requirements of AODA.

The Company continuously seeks to improve its website to meet ongoing AODA and any other accessibility standards.

6. Employment

The Company is committed to accessible employment practices and to removing any barriers that prevent or hinder the career development of employees with disabilities at the Company.

We will provide employees with disabilities with individualized emergency response information where necessary, in accordance with AODA. The Company will take steps to determine whether employees require individualized emergency response information on an ongoing basis as part of our human resources and occupational health and safety functions.

In accordance with AODA, the Company takes steps to: notify the public and employees that the Company accommodates people with disabilities during the recruitment and selection process as well as during the course of employment; provide employees with employment-related information in accessible formats and with communication support if and as needed; develop individual accommodation and return-to-work policies and plans as required by AODA; ensure the accessibility needs of employees with disabilities are taken into account in the Company’s performance management, career development and redeployment processes.

7. Design of Public Spaces

The Company will meet its AODA accessibility obligations with respect to the design of public spaces or when building or making major modifications to public spaces, including service counters, fixed queuing lines and waiting areas, if and as applicable.

8. Modification of the Plan

This Plan will be reviewed and updated as needed by the Company at least every 5 years. At the time of any revision, information regarding accessibility policies and practices adopted by the Company in accordance with the Plan or otherwise will be included in the revised Plan.

****

For general inquiries or to request an alternate format of the Plan, please contact the Human Resources Team.

PRIVACY POLICY

This policy describes how we treat customer information.

We collect Personal information from and about you.

We collect contact information.

We collect account information.

We collect payment information.

We collect Personal Information you submit or post, or when you contact us.

We collect social media information.

We collect demographic information.

We collect Personal Information about your purchases.

We collect device information.

We collect product and Platform usage information.

We collect location information.

We collect video surveillance footage in our stores.

We collect other Personal Information.

We collect Personal information in different ways.

We collect Personal Information directly from you.

We collect Personal Information from you passively.

We may collect Personal Information from third parties.

We combine Personal Information.

We use Personal information as we describe.

We use information to provide LV products and services.

We use Personal Information to improve our understanding of your interests and concerns, and improve our Platform, products, and services.

We use Personal Information to process your order and respond to your requests or questions.

We use Personal Information for security and legal purposes.

We use Personal Information for marketing purposes.

We use Personal Information to send push notifications.

We use Personal Information to administer or communicate with you about your account or our relationship.

We use Personal Information for other purposes.

We retain your Personal Information only as long as is necessary to fulfil the purposes for which it was collected.

We may share Personal information with third parties.

We will share Personal Information with third parties who perform services on our behalf.

We may share your Personal Information with our parent and affiliated companies.

We may share Personal Information with our business partners, including for marketing and analytics.

We may share your Personal Information with any successor to all or part of our business.

We will disclose your Personal Information if we think we have to in order to comply with the law or to protect ourselves.

We do not and will not sell your Personal Information to third parties.

We may share your Personal Information for other reasons we may describe to you, or at your request.

Accuracy

We do our best to make sure your Personal Information is accurate

You have choices and rights regarding your Personal information.

Marketing Communications:

Cookies and Tracking Tools:

Mobile Application and Location Based Services:

Access

Accuracy

Complaints

Consent withdrawal

We do our best to make sure your Personal Information is accurate.

Security.

We use standard security measures.

We may link to third party sites or services we do not control.

You may be able to access certain third-party sites from our sites or apps.

We store information outside of Canada.

We may update this Privacy Policy.

Feel free to contact us if you have more questions.

TERMS OF USE

Please Read Carefully

1. Authorized Users

2. License to Use This Site

3. Site Information and Products

4. Prohibited Acts

5. Copyrights

6. Trademarks and Third-Party Trademarks

7. Privacy Policy

8. Testimonials

9. Term

10. Disclaimers

11. Limitation of Liability

12. Indemnity

13. General

TERMS OF PURCHASE

Online Sales

1. Ordering Process

2. Availability

3. Price

4. Method of Payment

5. Shipment

6. Cancellation and Exchanges