FIND OUT MORE ABOUT LOUIS VUITTON

Should you require help or additional information, please contact our Client Services at +1.866.VUITTON where one of our dedicated advisers will be happy to assist you. Alternatively, you may contact them at any time by email using the Contact Us form or on Twitter at @LVServices

The Louis Vuitton website presents the entire current collection of handbags, travel bags, wallets and small leather goods, fashion jewelry, belts, scarves and accessories, sunglasses, shoes, agendas, books and pens, watches, fine jewellery and ready-to-wear.

Discover the complete Louis Vuitton product offer by clicking on the COLLECTIONS tab on ca.louisvuitton.com

Should you require further information please do not hesitate to contact our Client Services at +1.866.VUITTON where one of our dedicated Client Service advisers will be happy to assist you.

Louis Vuitton products are sold exclusively within our own store network around the world. You can visit our website to see the full list of our stores with opening hours and contact details at ca.louisvuitton.com in the STORES section.

If you have any further queries, please do not hesitate to contact our Client Services at +1.866.VUITTON where one of our dedicated Client Services advisers will be happy to assist you.

Our Louis Vuitton items are also available on ca.louisvuitton.com or by phone via our Client Services at +1.866.VUITTON.

Louis Vuitton refills are exclusively available to purchase within the Louis Vuitton store network, online on our website ca.louisvuitton.com, or by phone via our Client Services at +1.866.VUITTON.

The Louis Vuitton leather goods collections are exclusively produced in our workshops located in France, Spain and the United States.

Manufacturing of our footwear and Ready-to-Wear collections take place in France and Italy. Our watches are exclusively made in timepiece workshops in Switzerland. Our Jewelry collections are created in France, Italy and Switzerland. Sunglasses are manufactured in France and Italy.

In all of these workshops, the choice of the finest materials, experienced craftsmen and the extreme care devoted to all manufacturing phases of our items, perpetuate and renew our tradition of excellence and refinement.

Louis Vuitton offers a unique painting service only for hard-sided Monogram or Damier Canvas luggage. This service is free of charge and can be requested in any Louis Vuitton store.

Louis Vuitton also proposes a unique and complimentary hot stamping service for small leather goods, luggage tags and soft-sided luggage bags as well as engraving for Fragrance bottles.

You will find a preview of this service in each product file of the relevant products on ca.louisvuitton.com. This service is free of charge and can be requested in any Louis Vuitton store, on ca.louisvuitton.com when placing an order or by phone, via our Client Services when placing an order.

Louis Vuitton also designs some iconic shapes with the Mon Monogram offer. You are invited to choose and to personalize your favorite piece with initials and stripes choosing between 17 colors offered and creating one of the 200 million different combinations possible.

A preview of this personalization offer is available in each product sheet of the relevant products on ca.louisvuitton.com.

You will find in the ‘Find a Store’ section, a ‘Mon Monogram icon’ in the store page of the stores offering this service. You can also place a Mon Monogram order on ca.louisvuitton.com.

Should you require more information, do not hesitate to contact your nearest store or our Client Services at +1.866.VUITTON.

Our craftsmen will on request customize Louis Vuitton products, namely trunks, soft-sided luggage and certain accessories.

If interested, do not hesitate to contact your closest store or our Client Service, which will provide you with more information on the feasibility of your special order.

You will find all of the maintenance recommendations in each product page through the product care link.

Louis Vuitton products are made to the highest specifications and should provide clients with many years of enjoyment. While we do not provide a leather goods warranty for our products, complimentary repair or alternate resolutions may be offered based on the specific assessment of your item if it displays an issue specifically related to the way it was crafted.

STORE REPAIR

All of our Louis Vuitton stores offer repairs, and our staff would be delighted to assist you with an assessment. Our trained Client Advisors will be able to give you the best advice and the related cost, if applicable, for the required repairs. The full list of our stores is available at our Store Locator.

SHIP YOUR REPAIR

If you are unable to take your item to a Louis Vuitton store, do not hesitate to contact our Client Services at +1.866.VUITTON. Our specialized advisors will be glad to provide you with all necessary information for sending your item to Louis Vuitton for repair.

All Louis Vuitton products are handmade and request the highest level of craftsmanship not only for production but also for repairs. In order to guarantee the quality of these repairs, Louis Vuitton does not propose spare parts. If you require further information, please contact the repairs department of any Louis Vuitton store or the Client Services at +1.866.VUITTON.

Our Find in Store feature provides visibility to select products available in our stores and is intended for in-store purchases only.

• To purchase products online and pick up in store, place in your cart and select “Collect in Store” at checkout
• Select products available in store, may not be available online or over the phone
• Please contact our Client Services team at +1.866.VUITTON for additional options to purchase
• Due to frequent store inventory changes, an item’s availability cannot be guaranteed
• Items cannot be shipped internationally

Our advisors are at your disposal. Please contact Client Services at +1.866.VUITTON or tweet @LVServices from 8am - 12am CT Monday through Friday. Saturday from 9am - 12am CT, and Sunday from 10am - 11pm CT.

Creating a MyLV account will enable you to:

• Follow your online orders, access your purchase history and e-receipts
• Manage your personal information
• Receive Louis Vuitton Digital Communication
• Save your personal wishlist for access on any device

By clicking on the MyLV tab, you will be able to create your account and experience your personalized page on ca.louisvuitton.com

If you have forgotten your password, please click on MyLV tab and select “Forgot your password?” For security reasons, a new password will be automatically provided for you by our system and sent by email to the address you have fulfilled. Once you have entered your account, you will be able to change this password.

Louis Vuitton offers you the possibility to update and modify all the information of your account by clicking on “Modify” on your MyLV account.
To delete your Louis Vuitton account, please contact our Client Services at +1.866.VUITTON.

Louis Vuitton offers to conserve items placed in your shopping bag for 30 days on the same device.

Should you wish to preserve your shopping bag and access it from all your devices, please use the ‘save in my account’ functionality available within the shopping bag section.

If you have already signed in to your personal MyLV account, the items placed in your shopping bag are automatically preserved.

Louis Vuitton cannot guarantee the future availability of the pieces placed in your Wishlist or your shopping bag.

• Once you have chosen your products, add them to your cart by clicking on "Place in Cart".
• The order process has 4 stages:
  1. Register by creating your own My LV account, with your email address and password. You can use this for future orders, to review previous orders, and to save items to your wishlist.
  2. Fill in the delivery information: receiver’s name and address and select your delivery method.
  3. Complete the payment information.
  4. Review your order and submit it.

Louis Vuitton will send you several emails during the order process to keep you informed about the different stages of your order.

In addition, your personal account on MyLV will allow you to follow your order status.

Should you require more information or help, please contact Client Services at +1.866.VUITTON.

• Payments are accepted via credit card, debit card or PayPal with a valid United States or Canada billing address.
• Accepted credit cards: Visa, American Express, MasterCard, and Discover

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Louis Vuitton does not keep any credit card information.

For delivery to the U.S, place order on the U.S website only. For delivery to Canada, place order on the Canada website only. However, payments are now accepted via credit card, debit card or PayPal with a valid United States or Canada billing address on both United States and Canada websites.

Louis Vuitton does not deliver to APO, FPO, DPO or PO boxes.

QUICK FACTS

• Shipping Fees & Timing begin when you receive the shipping confirmation email
• Additional validation may be required for some orders and can delay delivery
• Signature is required on all shipments above $50
• No Duties, No Fees on your order. The final total of your order as visible on the review page of the order checkout is your total inclusive of all taxes and duties. You are not responsible for any additional duties.
  
  

TRACK YOUR ORDER

• Click on your order tracking number in your Shipping Confirmation email or go to MY ORDERS page in your MyLV account
• Orders may take 24 to 36 hours to process. Once your order has been processed you will receive an email confirmation that your order has been shipped
• All delivery standards and tracking begin when you receive the confirmation email
  
  
  

SHIPPING FEES & TIMING

STANDARD

• Fee: Complimentary for all orders
• Delivery Timing: 2-7 business days from the time you receive shipping confirmation email
• Exceptions:
  • If a standard order is placed over the weekend, the earliest it will ship is Monday
  • Standard service is not available to Nunavut, Northwest Territories and Yukon
  • Remote addresses may require additional delivery time
  • Additional validation may be required for all orders and can delay delivery

EXPRESS

• Fee: $15 CAD for all orders under $3,000 CAD | Complimentary for orders $3,000 and above
• Delivery Timing: Please allow 2-5 business days from the time you receive shipping confirmation email
• Exceptions:
  • If an order is placed on Friday or over the weekend, the earliest it will ship is Monday
  • Remote addresses may require additional delivery time
  • Fragrance purchases are only able to ship standard delivery due to special handling
  • Additional validation may be required for all orders and can delay delivery

MON MONOGRAM, MON DAMIER GRAPHITE & MY LV WORLD TOUR

• Fee: Complimentary Standard Shipping
• Delivery Timing: Please allow up to 8 weeks for bags and small leather goods and 12 weeks for rolling luggage for delivery from the time you receive the shipping confirmation email
• Exceptions: Express delivery is not available. Additional validation may be required for all orders and can delay delivery

FRAGRANCE

• Please allow an additional day of processing for all bottle engraving orders
• Fragrance purchases are only able to ship standard delivery due to special handling
  
  

COLLECT IN STORE

Have your order delivered to the store of your choice, now available in select Louis Vuitton stores

• Fee: Complimentary for all orders
• Delivery Timing: Collect in Store orders placed by 12pm (ET) Monday – Friday, will be delivered to the store of your choice in 2-4 business days
• Exceptions: Collect in Store orders placed on Saturday and Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery
  
  

HOW TO COLLECT IN STORE

• Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
• Collecting yourself you need:
  1. Original method of payment or PayPal confirmation
  2. Government issued photo identification
  3. Confirmation email
• Representative needs:
  1. Original method of payment or PayPal confirmation
  2. Purchaser’s government issued photo identification
  3. Representative’s government issued photo identification
  4. Confirmation email
• Ready-to-Wear Item: If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear
• If you do not collect your order: Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items)
  
  
  

SIGNATURES REQUIRED

Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.

The above processing and delivery costs are for merchandise pictured and described on ca.louisvuitton.com; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect Canadian currency. The final total of your order as visible on the Review page of the order checkout is your total inclusive of all taxes and duties. You are not responsible for any additional duties. All orders will be shipped with UPS.

RETURNS & EXCHANGES

Online purchases can be returned complimentary online or in stores  [except Holt Renfrew].

RETURNS

1. Register your return online or contact client services: Register your return online by connecting to your My LV account.
2. Prepare your package: Place your item in its original packaging and with the original receipt
3. Put the shipping label on your package: Cover old address labels with the new pre-paid label received by email and securely seal your package using the adhesive strip on the inside of the box
4. Deliver your package to UPS: Drop your package off at any UPS store or pick-up location
   
   

EXCHANGES

• Call client services: 866.VUITTON (866.884.8866)
• In store: Online purchases can be exchanged in stores [except Holt Renfrew].
  
  

POLICY

• Complimentary exchanges & returns within 30 days
• Item in perfect & sellable condition
• Original packaging
• Original invoice, leaflets and certificates
• No exchanges and returns for personalized items (Mon Monogram, Mon Damier Graphite, My LV World Tour, Hot stamped products, Engraved products, special orders)
• Watches & jewelry may only be exchanged at watch/jewelry boutiques or online
• PayPal purchases may be returned online or exchanged at a free standing stores

Please visit our full Return & Exchange Policy here

SHIPPING YOUR ONLINE RETURN (COMPLIMENTARY)

• Please contact us at 1.866.VUITTON (1.866.884.8866) or tweet @LVServices to initiate your return or exchange and receive a return authorization number.
• Our Client Advisors will offer you the following return options:
  1. Receive via email a UPS pre-paid shipping label to facilitate the complimentary return of your product. Remove any outer labels prior to affixing the UPS return label and securely seal your package before dropping it off at any UPS store or UPS pick-up location.
  2. Should you choose not to use the provided label and ship via a different carrier, please ship to the address indicated on the voucher. In this case, Louis Vuitton is not responsible for packages lost in transit and shipping costs will not be reimbursed.
• Complete the Return Voucher you received and kindly include it in your package, along with the original or gift receipt.
• Products purchased online can also be returned at any free standing Louis Vuitton store

• You may purchase a Louis Vuitton gift via our website or Client Services and deliver it directly to your gift recipient.
• When placing the order, you will be able to add a personalized message with the gift and specify the address you would like to ship it to.
• To ensure the highest quality service a Client Services advisor may contact you about your order.

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Louis Vuitton has put very strict security measures in place on ca.louisvuitton.com in order to guarantee your personal information.

Thus, the Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Louis Vuitton does not keep any credit card information.

Everybody can navigate to ca.louisvuitton.com without registering personal information.

However, when creating an account and ticking the "Digital Communication" box, a Louis Vuitton website member agrees to be contacted with invitations to Louis Vuitton events, information on the brand and its products or customer satisfaction surveys.

Moreover, when placing an order, Louis Vuitton collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.

Louis Vuitton only provides the information needed to complete the order process, to its trusted third-party partners, namely bank institutions and shipping partners.

Louis Vuitton does not keep any credit card information.

• The fight against counterfeiting is a long-term element in Louis Vuitton's worldwide sustainability strategy. Louis Vuitton believes that it is essential to preserve the house's ancestral know-how and the work of its craftsmen by fighting the illegal networks that infringe on human rights, the environment and global economy.
• Louis Vuitton has created a specific team fully dedicated to the management and protection of intellectual property rights (trademarks, designs, models, domain names, copyrights) based in Paris with regional offices in Tokyo, Hong Kong, Shanghai, Guangzhou, Milan, New York, Dubai and Buenos Aires.
• In 2010, Louis Vuitton initiated 10,673 raids (43 per day) and 30,171 anti-counterfeiting procedures worldwide, resulting in the seizure of thousands of counterfeit products and the breaking up of criminal networks. 1250 litigious websites were shut down in 2010.
• Louis Vuitton guarantees authenticity by means of an exclusive distribution network; Louis Vuitton products are only sold in Louis Vuitton stores and through the website ca.louisvuitton.com

Thanks to a subscription to the Louis Vuitton Digital Communication, you will be among the first to be informed on the latest products, events and news.

In addition, please click on the NEWS tab on louisvuitton.com in order to discover the latest information on Louis Vuitton.

Should you require more information, please contact our Client Services at +1.866.VUITTON.

We invite you to consult the HR section of Louis Vuitton website, where you will find our updated list of job and training offers, as well as application forms.

You can also submit your application by mail to:

Louis Vuitton Corporate
1 East 57th Street
New York, NY 10022

For information regarding the LVMH group, please consult the website www.lvmh.com