What is the online return/exchange policy?

Purchases between Sunday, November 10th, and Wednesday, December 4th, may be returned or exchanged until Saturday, January 4th, 2025. Merchandise in perfect saleable condition with original receipt may be exchanged or returned for a full refund within thirty (30) days from the original purchase date except for high watches, high jewelry, and personalized or made-to-order items (including hot stamped or engraved products), which are final sale only.  Returns or exchanges of watches or jewelry must include the packaging, instructions leaflet (with warranty certificate), and product certificates (such as COSC and GIA).

A refund of the original purchase price may only be made in the same form of payment, currency and country/region as the original purchase.  

Exchanges will be accepted in any freestanding Louis Vuitton store excluding Brazil, China, Colombia, Dominican Republic, India, Jordan, Kazakhstan, South Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine and Vietnam.  For merchandise purchased at a freestanding Louis Vuitton store, refunds are not available at department store locations and exchanges are not available at Holt Renfrew locations.  Online purchases cannot be refunded or exchanged at department store locations.     

PayPal purchases may only be exchanged or returned at our online store. 

Merchandise purchased from a department store may only be refunded at the same department store brand or exchanged for product of equal or greater value at the same department store brand or a freestanding Louis Vuitton store. 

Exports: Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports.