How can I pick up my order in store?

COLLECT-IN-STORE

Have your order delivered to the store of your choice, now available in select Louis Vuitton stores.

Fee: Complimentary for all orders.
Delivery Timing: Collect-in-Store orders placed by 12pm (ET) Monday-Friday, will be delivered to the store of your choice in 1-5 business days for in-stock items.
Exceptions:

• Collect-in-Store orders placed on Saturday and Sunday will be processed the following business day.
• Additional validation may be required for all orders and can delay delivery.
  

HOW TO COLLECT-IN-STORE

You will receive an email and text message when your order is ready to be collected from the store.

Collecting yourself, you need:

• Original method of payment, PayPal or Apple Pay confirmation.
• Government-issued photo identification.
• Confirmation email.

Representative needs:

• Original method of payment, PayPal or Apple Pay confirmation.
• Purchaser’s government-issued photo identification.
• Representative’s government-issued photo identification.
• Confirmation email.

Beauty Products:

• If you are picking up a beauty item, please note that not all Louis Vuitton store locations offer this assortment for in-store try-on or consultations.
• Please check our Store Locator for a list of stores that sell beauty products.

Ready-to-Wear Item:

• If you are picking up a Ready-to-Wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations.
• Please check our Store Locator for a list of stores that sell Ready-to-Wear.

If you do not collect your order: 

• Your order will be available in-store for 14 days.
• If not collected, it will be sent back, and your original method of payment will be refunded, except for personalized items, hot-stamped products, personalized sneakers, engraved products, and Made-to-Order items.